Please Review Logs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by BagelAnne, Nov 17, 2014.

  1. BagelAnne

    BagelAnne Private E-2

    I have had such good experiences that I have been singing your praises. Now my neighbor wonders if you might scan her logs. (see Attached)
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Still need the log from running MGTools.exe -> C:\MGLogs.zip.
     
  3. BagelAnne

    BagelAnne Private E-2

    Will do!
     
  4. BagelAnne

    BagelAnne Private E-2

    The MGTools log is attached
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. But let's clean up some crap.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


    Attach the log.
     
  6. BagelAnne

    BagelAnne Private E-2

    Here is the ADW log
     

    Attached Files:

  7. BagelAnne

    BagelAnne Private E-2

    Nothing there I want to keep
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have Anti-phishing Domain adviser installed. Do you want to keep it?
     
  9. BagelAnne

    BagelAnne Private E-2

    Not really. This is win xp. Probable need to keep it lean.
    Shall I remove thru Add-Remove programs in Control Panel
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, use add/remove programs to uninstall it. What issues are you still having? How much ram do you have installed?
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    From sysinfo.txt
    Code:
    Total Physical Memory 3,072.00 MB 
    Available Physical Memory 1.94 GB 
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I swear that wasn't there when I looked at it. O,twell. Thanks Charlie.

    Oh...wrong thread..LOL.
     
    Last edited: Nov 18, 2014

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