Sending Error in Outlook 2002 and Outlook Express

I am having real difficult time with a couple of clients with their outlook 2002 and Outlook Express. All of them are on Windows XP Home and get a similar error message that states:

The message could not be sent because one of the recipients was
rejected by the server.
The rejected e-mail address was 'ken@jerseyappraisalservices.com'.
Subject 'testing
emailing reports', Account: 'mail.jerseyappraisal.com',
Server: 'mail.jerseyappraisal.com', Protocol: SMTP,
Server Response: '550 5.7.1 <ken@jerseyappraisalservices.com>...
we do not relay <kenny@jerseyappraisal.com>', Port: 25, Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

Tech Support of a few ISP's have said that the email is configured properly but all refer me to Microsoft to resolve. So far they haven't been much of a help either.

Does anyone have a solution to this frustrating situation? I really appreciate any help you can provide.

 

Actually, the email is not configured correctly. 550 errors are relaying errors, meaning you are either using an SMTP server not allowed by your ISP, or their SMTP server is having problems. Chances are, its the first scenario. In most cases, you must use your ISP's smtp server.

 

Thank you for the reply. I have used the SMPT settings according to three ISP's. I can't tell you how frustrating this is. Any other suggestions?

 

What ISP are you using, and what is the smtp server you are using with it?

 

One is a Verizon email account which uses for their SMPT outgoing.verizon.net, another client uses mail.jerseyappraisalservices.com, and another uses AOL's email which right now I can't remember. I appreciate your attention on this.

 

Oh, I forgot one other thing. All of them are using Verizon DSL.

 

Well, you can only use Verizon's SMTP, unless logging in via AOL's software. I'm still researching a bit, but read this:

http://www.macintouch.com/verizon.html

 

It also appears you must authenticate going through the outgoing mail server.

http://netservices.verizon.net/port...anID=931798278&viewID=Selection&nv=F&hsl=true

I can't be certain, because I dont have a valid tele number to continue.

 

Ok, here's a twist, I went to the client's office and looked into his email Accounts in Outlook 2002 and say the password box is blank with the "remember password" box checked. I put in the password and now he can send email. I don't have faith that this is the end of his problem though. Any thoughts?

 

That should do it, from what I read. New-ish Verizon email policies require authentication via username and password for the SMTP. I'd be content to believe that you found your culprit.

 

I thought so too but just got called by the client who said that after sending a number of reports (real estate appraisal reports) he is now getting that error again. I can't believe it! I walked him through the email accounts and had him retype his password. Now it works again. No faith in this solution

 

If he has to keep entering in the password, there is something wrong with the email client.

I'd remove the account and put it back in.

 

Matacumbie, one of the regular (and quite good) members around here mentioned this to me:

http://www.tiscali.co.uk/help/email/oe_errors_0x800ccc79.html

Check it out and see what yout hink.

 

Well that didn't work. Any other suggestions?

 

Goodmorning, I am still having difficulty with this problem. I followed Matacumbie's link but it really only gave me the same information which I have already configured. I deleted the email account anyway and set it up again, according to the verizon instructions but am still getting the same error. Please help I'm going nuts over this.

 

WHat OS is this mail client running on?

 

If its XP, I have a probable solution, but have to leave for a class.

So...it will be a few hours before I get back to ya.

 

Yes, it is XP Home on two and another client has XP Pro. Thanks again.

 

http://support.microsoft.com/default.aspx?scid=kb;en-us;290684
Even better, I found an article explaining it.

It sounds like the passwords are not being retained in Outlook, Outlook Express. That would explain the need to re-enter the password each time.

 

It looks like it is working now. Thank you so much for all your help.