Unable to update Windows and others

You need to attach the log from Hitman Pro that was requested!

Also you need to uninstall both of the below

AVG 2015
Norton Internet Security

You should never have more than one antivirus installed at any given time! We are uninstalling both right now because they may have caused some problems and will also get in the way of cleanup.


Also uninstall SpyHunter which is very strongly not recommended!!!

Once you have uninstalled all of the above, continue with the below.

Run RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

Then immediately reboot your PC.

After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the new RogueKiller log
• C:\MGlogs.zip

 

Download and run the below:

http://www.majorgeeks.com/files/details/norton_removal_tool.html

Reboot after running the above and then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below log:
C:\MGlogs.zip

Also I still need to see the log from Hitman Pro that was requested.

After ru

 

You're welcome.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines if it still exists but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now. If you do not find this line then close HijackThis and continue.


O4 - HKLM\..\Run: [OpenSoftwareUpdater] C:\Program Files (x86)\OpenSoftwareUpdater\OpenSoftwareUpdater.exe


After clicking Fix, exit HJT.


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe


:Files
C:\Users\Kathy.HP_PC\Downloads\PCFixSpeedSetup.exe
C:\Program Files (x86)\AVG
C:\Program Files (x86)\OpenSoftwareUpdater
C:\Program Files\Reimage
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Reimage Repair
C:\ProgramData\AVG2014
C:\ProgramData\AVG2015
C:\ProgramData\Norton
C:\ProgramData\NortonInstaller
C:\ProgramData\Reimage Protector
C:\$AVG
C:\rei
C:\Program Files\Reimage
C:\Windows\Reimage.ini
C:\ProgramData\Avg_Update_0614a
C:\Windows\system32\tasks\Norton Internet Security
C:\Windows\system32\tasks\Norton WSC Integration
C:\Windows\system32\tasks\Reimage Reminder
C:\Windows\system32\tasks\ReimageUpdater
C:\Windows\TEMP\*.
C:\Users\Kathy.HP_PC\AppData\Local\Temp\*.*


:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\rlvknlg_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\rlvknlg_RASMANCS]
[-HKEY_USERS\S-1-5-21-3104320512-218712501-4244557028-1001\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_USERS\S-1-5-21-3104320512-218712501-4244557028-1002\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"OpenSoftwareUpdater"=-
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{74EE911A-ACDE-44EC-94ED-31E57B8E09A1}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{74EE911A-ACDE-44EC-94ED-31E57B8E09A1}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You don't really show any serious infections that would cause a problem like that. Seems more likely to be a Windows problem. Did you disable UAC as requested in the READ & RUN ME? It should still be disabled. You can try booting in safe mode just to run OTM.

 

You probably messed up your PC by running that Reimage junk program which we are also trying to delete. Just continue on with instructions that come after OTM and we will figure out what to do next.

 

This also is not a malware issue but rather a problem with Windows. You may need to discuss this and any other Windows related problems in the Software Forum once we finish here. And we don't have too much to do. I just want to try and clean up the left overs from AVG and Norton since you could not run OTM properly. So let's run a few more tools.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Repair MSI (Windows Installer)
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished. If it does not then reboot it yourself.

Now please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.


Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


Download this >> View attachment fixlist.txt

Save fixlist.txt to your flash drive.

• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now reboot back into the System Recovery Options as you did previously.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows and continue with the below.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• Fixlog.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

As stated previously, this is not a malware problem. This typcial means Windows is broken. Sometimes running a fix with sfc /scannow can correct this but many times it requires a reinstall. You can try posting in the Software Forum, but you should start backing up important files now since you may be reinstalling.

Your PC may have been broken due to installing/running Reimage!

You need to attach the correct log from running the fix with FRST. You just reattached the fix file I gave you. Based on what I saw in MGlogs.zip it does not look like you even ran the fix.

 

I need the fixlog.txt file from running the fix with FRST. It still looks like the fix was not run.

 

Ah yes! Finally you have drunk the water.

We are done other than the below final cleanup.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

The below may or may not help with the Windows Update issue. As I stated earlier, many times the only fix is resinstall.

• Now please click Start, and type cmd into the search box.
• You should see a cmd.exe and icon appear in the Programs area of the Start Menu.
• Right click on cmd.exe and select Run As Administrator
• Then in the black Command Prompt window that opens, type sfc /scannow and hit enter.
• This runs System File Checker which looks for missing or corrupted system files and attempts to replace/repair them from files on your hard disk or from the CD if necessary. So it will ask for the Windows CD if it needs it.

Now reboot your PC if it repaired anything. If it needs to repair anything and you do not have a CD then you need a CD in order to repair it.

 

You have been a member of the Administrator user group since you first posted here so I'm not sure what you mean. Your first log and all subsequent logs always showed the below

Code:

******************************************************************************
                                USER INFORMATION     
******************************************************************************
 
Users on this computer:
Is Admin? | Username
------------------
   Yes    | Administrator (Disabled)
          | Guest (Disabled)
   Yes    | HP
   Yes    | Kathy
          | UpdatusUser
 

Also I don't need the log. The problems are withing Windows as I was saying and you probably need a Windows DVD to fix or it could require a reinstall.