"All Programs" won't open in the start menu

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Temp31415, Jun 5, 2005.

  1. Temp31415

    Temp31415 Private E-2

    I'm having a couple of problems with an HP computer. I've followed the prescribed steps for a virus removal (All The ones that I could) and I'm having some problems.

    1) In the start menu when I click on the "All Programs" option, it won't open

    2)When I try to open a website, IE asks if I want to download the file.

    3) When I go to Add/Remove programs, Nothing shows up

    4) When I try to install programs they (usually) give errors that they couldn't create shortcuts

    Any Suggestions would be really helpful

    Thanks in advance
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Which steps couldn't you run? What OS are you talking about? Have you tried booting your PC in safe mode to see how things work that you listed having a problem with. This could be more of a corrupted windows installation/setting than it is malware.


    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     

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