help please - double click? not sure whats wrong

Welcome to Major Geeks!

This really does not sound like a malware problem, but you do have some junk to cleanup and you have a few other issues too. Like multiple antivirus programs installed and running and left overs from others. So let's clean this up and see what happens.

First you have both Microsoft Security Essentials and AVG running. You must begin by uninstalling one of these right now before continuing.

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Java 7 Update 51
Java(TM) 6 Update 35



Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. Also if it asks if you want to install McAfee Security Scan Plus that you uncheck this too. You do not need to add these unncessary items and to your PC. Also just in case Oracle changes the Java installation in the future to possibly install other junk, uncheck all but just installing Java.



Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
:Services
SBAMSvc
 
:Files
C:\ProgramData\Microsoft\Windows\Start Menu\SimpleFiles
C:\Program Files (x86)\ParetoLogic
C:\ProgramData\AVAST Software
C:\ProgramData\Norton
C:\windows\TEMP\*.*
C:\Users\DZine GraphX\AppData\Local\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{C83E0985-AABF-40FD-8D56-8EF300155DD2}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C83E0985-AABF-40FD-8D56-8EF300155DD2}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
 

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now run the below to reset your Chrome browser to default settings:

Reset Chrome to Defaults




Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).



Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

The major contributor towards this was the multiple antivirus programs you had running.

Avast, Avira, Comodo, and many others noted in the below

How to Protect yourself from malware!


So now after having run it a little longer, is everything working okay?

 

Glad to hear you have it working better.