i have run these Windows XP Cleaning Procedure but

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ms vaughn stump, Feb 18, 2010.

  1. ms vaughn stump

    ms vaughn stump Private E-2

    1) i cannot run Malwarebytes Anti-Malware after i have downloaded it. it crashed during the scanning process. i have tried reinstall, and downloading it again but nothing works.
    2)i cannot download combofix.exe and root repeal at all. i cant open the link.
    i have tried other link too. but none are working.

    i'd be forever grateful if you guys will help me. my yahoo instant messenger was attacked by virus a few days ago. it crashed and keep sending random links to my contact list. can you help me...please...
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Try completely shutting down Avira and then download and run these tools again. Otherwise download them using another PC and copy to this one using a CD or flash drive.


    You are way out of date with your version of SUPERAntiSpyware. At least 6 program versions behind and about 560 database versions out of date!!!!!

    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this new log.

    Also MGtools did not run properly for you, this was also probably due to Avira getting in the way. Make sure Avira is shut down, then close any other unnecessary windows while doing the below so that you can see that popunder from TrendMicro HijackThis that may occur and requires your acknowledgement by clicking on the Accept button TWICE.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs from any that ran:
    • new updated SUPERAntiSpyware log
    • Malwarebytes log
    • C:\ComboFix.txt
    • RootRepeal log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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