Random Crashing when playing WC3 on battle.net

Discussion in 'Software' started by seanvdb, May 4, 2006.

  1. seanvdb

    seanvdb Private E-2

    To anyone who can help. About a week ago, my computer started randomly crashing while playing WC3. Everything would freeze, but I would still have use of my mouse for 5 seconds or so. I could move it around the screen, but do nothing. And, instead of an arrow, my mouse turned into what looked like a blue with red-dotted screen (with my arrow superimposed on top of it).

    I've tried analyzing my system error logs (via my computer/manage), but nothing really shows up immediately before the crash. I'm not even sure if the error log catches the crash. I also found two error dump files in the wc3 directory. I've posted the contents of one of them that I got out of windmp using !analyze -v (via the graphical interface) below my comp specs. Thanks for any help!

    -----------------------------------------------------------------------

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) SYX snc302eeh
    Enclosure Type: Desktop
    Processor a Main Circuit Board b
    2.00 gigahertz AMD Athlon 64
    128 kilobyte primary memory cache
    1024 kilobyte secondary memory cache Board: FIC K8-800T Via K8T800/8237
    Bus Clock: 200 megahertz
    BIOS: Phoenix Technologies, LTD 6.00 PG 12/15/2003
    Drives Memory Modules c,d
    240.03 Gigabytes Usable Hard Drive Capacity
    54.49 Gigabytes Hard Drive Free Space

    SONY CD-RW CRX230E [CD-ROM drive]
    SONY DVD-ROM DDU1612 [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    SAMSUNG SP1203N [Hard drive] (120.06 GB) -- drive 0, s/n 0681J1FX417652, rev SN100-26, SMART Status: Healthy
    ST3120022A [Hard drive] (120.03 GB) -- drive 1, s/n 5JT04ZDX, rev 3.06, SMART Status: Healthy 2048 Megabytes Installed Memory

    Slot 'A0' has 1024 MB
    Slot 'A1' has 512 MB
    Slot 'A2' has 512 MB
    Local Drive Volumes


    c: (FAT32 on drive 0) 109.04 GB 32.06 GB free
    d: (FAT32 on drive 0) 10.98 GB 8.93 GB free
    g: (NTFS on drive 1) 120.01 GB 13.50 GB free
    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Sean{y} 5/4/2006 1:14:38 AM (admin)
    local system accounts
    Administrator never (admin)
    ASPNET never
    Guest 1/3/2006 12:49:46 AM
    HelpAssistant never
    SUPPORT_388945a0 never

    DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

    hp deskjet 920c on USB001
    hp deskjet 920c series on USB001
    Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
    Microsoft Office Document Image Writer Driver on \\SHANNON-HOWARD\Printer
    Controllers Display
    Standard floppy disk controller
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller]
    VIA Bus Master IDE Controller RADEON 9800 PRO [Display adapter]
    RADEON 9800 PRO - Secondary [Display adapter]
    ViewSonic G70f-2 [Monitor] (15.7"vis, s/n 27M034802293, November 2003)
    Bus Adapters Multimedia
    VIA Serial ATA RAID Controller
    VIA Rev 5 or later USB Universal Host Controller (4x)
    VIA USB 2.0 Enhanced Host Controller Creative Game Port
    Creative SB Live! series
    Communications Other Devices

    1394 Net Adapter
    Realtek RTL8139/810x Family Fast Ethernet NIC
    SOHOware 10/100 PCI Network Adapter
    primary Auto IP Address: 192.168.1.100 / 24
    Gateway: 192.168.1.1
    Dhcp Server: 192.168.1.1
    Physical Address: 00:80:C6:FD:21:BD

    Networking Dns Servers: 24.200.241.37
    24.201.245.77
    24.200.243.189
    VIA OHCI Compliant IEEE 1394 Host Controller
    HID-compliant consumer control device
    HID-compliant device (2x)
    USB Human Interface Device (2x)
    HID Keyboard Device
    HID-compliant MX510 Optical Mouse
    Generic USB Hub
    USB 2.0 Root Hub
    USB Composite Device
    USB Printing Support
    USB Root Hub (4x)
    Virus Protection [Back to Top]
    AVG Anti-Virus 7.1.385 Version 7.1.385
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]

    All required security hotfixes (using the 03/14/2006 Microsoft Security Bulletin Summary) have been installed.

    ---------------------------------------------------------

    I've ignored the millions of hotfixes installed and the programs installed, but can include them if somebody wants.

    ----------------------------------------------------------

    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    Unable to load image c:\program files\warcraft iii\War3.exe, Win32 error 2
    *** WARNING: Unable to verify timestamp for War3.exe
    *** ERROR: Module load completed but symbols could not be loaded for War3.exe
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for Mss32.dll -
    *** WARNING: Unable to verify timestamp for Game.dll
    *** ERROR: Module load completed but symbols could not be loaded for Game.dll

    FAULTING_IP:
    Storm+29558
    15029558 ?? ???

    EXCEPTION_RECORD: 0013ee44 -- (.exr 13ee44)
    ExceptionAddress: 15029558 (Storm+0x00029558)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: ffff1690
    Attempt to read from address ffff1690

    DEFAULT_BUCKET_ID: APPLICATION_FAULT

    PROCESS_NAME: War3.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    READ_ADDRESS: ffff1690

    BUGCHECK_STR: ACCESS_VIOLATION

    CONTEXT: 0013ee60 -- (.cxr 13ee60)
    eax=ffff167c ebx=15059368 ecx=1e8d1e8d edx=15059368 esi=07160000 edi=00000248
    eip=15029558 esp=0013f12c ebp=0013f13c iopl=0 nv up ei ng nz na pe nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010282
    Storm+0x29558:
    15029558 ?? ???
    Resetting default scope

    LAST_CONTROL_TRANSFER: from 088e0000 to 15029558

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0013f128 088e0000 088e0080 00004b2e 0000006e Storm+0x29558
    0013f13c 15029ca9 00000001 01c400c0 00000004 0x88e0000
    0013f154 6f0ca7c6 00000000 00000004 6f7fac54 Storm+0x29ca9
    0013f184 6f02de85 04154b08 04154b08 068a00e0 Game+0xca7c6
    0013f1d8 6f02dd77 00000000 00000000 00000001 Game+0x2de85
    0013f210 6f02dbaf 6f00c20b 6f84bb30 03f30090 Game+0x2dd77
    0013f284 6f00c239 00000000 03ce0098 00000000 Game+0x2dbaf
    0013f2f8 6f00bf53 00000000 03ce0080 00000055 Game+0xc239
    0013f310 6f03d652 03ce0098 00000055 0013f3d8 Game+0xbf53
    0013f3c4 00447acb 011600c8 011600b8 00000000 Game+0x3d652
    0013f3f8 004448cf 00000000 00000102 011600b8 War3+0x47acb
    0013f468 00444451 00000000 6f006007 705c3a63 War3+0x448cf
    0013f57c 00401219 6f000000 00403000 001523a1 War3+0x44451
    0013f628 00401d68 00400000 00000000 001523a1 War3+0x1219
    0013f768 7c915af1 01000003 00000000 001410a0 War3+0x1d68
    0013ff34 004df148 00400000 00000000 001523a1 ntdll!RtlEncodeSystemPointer+0x9ff
    0013ffc0 7c816d4f 00910000 00000000 7ffda000 War3+0xdf148
    0013fff0 00000000 004df07a 00000000 78746341 kernel32!BaseProcessStart+0x23


    FOLLOWUP_IP:
    Storm+29558
    15029558 ?? ???

    FAULTING_SOURCE_CODE:


    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: Storm+29558

    MODULE_NAME: Storm

    IMAGE_NAME: Storm.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 4434584e

    STACK_COMMAND: .cxr 0x13ee60 ; kb

    FAILURE_BUCKET_ID: ACCESS_VIOLATION_Storm+29558

    BUCKET_ID: ACCESS_VIOLATION_Storm+29558

    Followup: MachineOwner
     

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