help with malware removal / iframe.b.gen, kryptic.ahb, kryptic.afj /all logs attached

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by itothectothep, Aug 26, 2009.

  1. itothectothep

    itothectothep Private E-2

    I tried to install a copy of microsfot word from a disc a friend gave me. ever since i have had major issues with my computer viruses and trojans. i have never had probems removing viruses spyware or malware until now. i hope someone can help me. i have uploaded all logs except for combofix. when i try to run combofix it tells me it has been compromised and to download a new copy i might have virut. also my eset nod32 keeps popping threat alerts for iframe.b.gen virus. i have also seen alerts for kryptik.AHB trojan, kryptik.AFJ trojan. any help would be greatly apreciated.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: help with malware removal / iframe.b.gen, kryptic.ahb, kryptic.afj /all logs atta

    Welcome to Major Geeks!

    Sorry to give you the bad news but you will have to do a total clean reinstall. And if your friend used that disk or created it, then he is likely going to be reinstalling too.

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected by a Virut infection and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected. Anything you may have already backed up that is an executable type file (things you downloaded to install programs....etc) are most likely infected and will cause you to be reinfected if you reuse these files.

    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     

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