Blue Screen

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by LostMarc, Jan 20, 2008.

  1. LostMarc

    LostMarc Private E-2

    Hi, my computer keeps popping up with the blue screen, saying their may be a problem with a new driver or new software installed, however i have done neither of these. Here is the hijackthis log

    Logfile of HijackThis v1.99.1
    Scan saved at 9:53:34 AM, on 1/21/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16574)



    Any help would be appreciated

    Thanks
    Marc
     
    Last edited by a moderator: Jan 20, 2008
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please uninstall HJT as it will be properly installed when you do the following:

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. LostMarc

    LostMarc Private E-2

    Thanks Tim, downloaded the programs and rescanned, a couple of malwares came up. Any help in fixing things would be appreciated. I havent yet toggled system restore either, should i have done that?

    Thanks
    Marc
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean.

    But there are a few things left to do:

    Please use add/remove porgrams to uninstall:
    J2SE Runtime Environment 5.0 Update 10"
    J2SE Runtime Environment 5.0 Update 11"
    J2SE Runtime Environment 5.0 Update 6"
    J2SE Runtime Environment 5.0 Update 9"
    Java 2 Runtime Environment, SE v1.4.2"
    Java(TM) 6 Update 2
    Viewpoint Manager (Remove Only)"
    Viewpoint Media Player

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
    *How to Protect yourself from malware!
     
  5. LostMarc

    LostMarc Private E-2

    Thanks Tim for all the help, much appreciated
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welocme....safe surfing. :)
     

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