Ad-Aware crashing on full system scan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by grekis, Jan 14, 2005.

  1. grekis

    grekis Private E-2

    Hi,

    I am using the newest version of ad-aware SE. when i run a FULL SYSTEM SCAN, not the quick smart scan, the program seems to crash when it scans a specific folder. this is the,

    C:\WINDOWS\SoftwareDistribution\Download\6ca7b3a8efd5a9b6f87fff395a2eb989\root

    Ive run it a few times and it continues to crash at this point. Up until this point it says it has identified 193 new critical objects, yet when i cancel the search, there are no objects for quarentine.

    Whats going on?!! What is Software Distribtuion? Is it important or can i delete it??

    Thanks guys. Any help is most appreciated.


    Grekis
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The below steps do include running Ad-Aware SE but in safe mode. If you still have a problem with Ad-Aware SE running in safe mode, just skip it and run the other steps. Do all steps in the order written. Tell me if you have a problem in safe mode with Ad-Aware SE.

    Please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     

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