Partway through XP malware removal process, many programs are unable to fetch updates

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Ozzard, Apr 1, 2009.

  1. Ozzard

    Ozzard Private E-2

    I'm following the process to remove malware from my XP laptop - looks like some variant of a search results hijacker has managed to crawl in.

    Although I can download SUPERantispyware and so on, I have a few problems:

    1) I can't download combofix. Firefox gets about 2.2 meg into it, then complains that it can't read the file. IE can't even start the download. Interestingly, many other pages at bleepingcomputer.com show up blank. I'll bring it across on a USB key from another machine.

    2) SUPERantispyware can't contact its update server.

    3) AVG can't contact its update server.

    Clearly I don't expect a diagnosis as to why the updates are failing; merely some advice as to how best to proceed. Should I simply go with the non-updated versions?

    Thanks in advance for any advice,

    - Peter
     
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Re: Partway through XP malware removal process, many programs are unable to fetch upd

    Welcome to Major Geeks!

    Possibly a problem with Confictor or TDSSserv.

    • If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide

    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME ) onto another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. To avoid additional delay in getting a response, it is advised that after completing the READ & RUN ME you also read this sticky:
    4. Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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