Iexplore.exe running in background. Volume muting and random adverts

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by BeedaB, Jul 14, 2010.

  1. BeedaB

    BeedaB Private E-2

    Hello

    I seem to have been infected with a virus a few people are having problems with. It started about 3 days ago. From what I can remember I was just surfing the net as normal. Sites such as bbc news, google video and youtube although my friends sometimes use the pc so potentially any number of website could have been visited

    The problems I have are as follows:

    1. Iexplore.exe is always running in the background even when I end the process - it comes back straight away! I don't even use Internet Explorer I use Google Chrome
    2. I hear random adverts and clicking (exactly the same clicking as Internet Explorer).
    3. My volume will mute itself so I can't hear anything (which does cut out the clicking and adverts lol). It is always the wave part that mutes.

    I have followed the guide set out for removing malware including all the scans but still have the above problems. I have attached the logs from each scan as advised on this thread and another thread called the same but part 2.

    Any help would be much appreciated. My PC was running like a beaut before this happening and I am anxious to restore it to its former glory!

    If you need any further info from me please let me know and I will respond ASAP.

    Thanks in advance for your help.

    Alex
     

    Attached Files:

  2. BeedaB

    BeedaB Private E-2

    Iexplore.exe running in background. Volume muting and random adverts pt2

    other files.

    Thanks
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Although your logs are not showing it, let's check for the rootkit issues:

    • Download bootkit_remover.rar
    • Click the underlined DOWNLOAD text to download the file and save it to your Desktop.
    • You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip
    • After extracing remover.exe to your Desktop, double click the remover.exe file to run the program.
    • Attach or post inline here, the output from remover.exe

    NOTE: The Command Prompt window text can be copied to the clip board by right clicking on the top bar of the window and using the Edit commands to Mark, Copy, and Paste.

    Now use windows explorer to find and delete:
    C:\WINDOWS\Temp\100.dat
     
  4. BeedaB

    BeedaB Private E-2

    Hi nice to meet you.

    Thanks for helping me out.

    I ran the program but this is all I got. I have attached as file as cannot copy screen print here.

    What next?

    Thanks

    Alex
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That is exactly what I needed. However, I think I want to double check all your drives by having you do it again with this program:

    Please also download MBRCheck to your desktop

    * Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    * It will show a Black screen with some information that will contain either the below line if no problem is found:

    * Done! Press ENTER to exit...

    * Or you will see more information like below if a problem is found:

    * Found non-standard or infected MBR.

    * Enter 'Y' and hit ENTER for more options, or 'N' to exit:

    * Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    * MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    * Attach this log to your next message.
     
  6. BeedaB

    BeedaB Private E-2

    Hi again.

    Right, here is the log file you requested.

    Thanks

    Alex
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.

    Also note if you have a Dell PC which uses a non-standard MBR ( or another manufacturer's who does similar to Dell) , fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not continue but you risk serious problems leaving this infection in place and thus your only other option would be to try using the Dell Restore Utility to return a factory ship state which will remove everything you additional you have put onto the PC.


    Now if you wish to continue and fix the malware - please do the following:

    * Run MBRCheck.exe
    * Wait until you see the following lines:
    o Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    o Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.
    Enter your choice:

    * Please push the 'Y' key and then press Enter
    * When the program asks you to Enter your choice: enter 2 to Restore the MBR and press the Enter key
    * Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
    o Enter 0 and press the Enter key.
    * The program will show Available MBR codes as below

    * You need to select your version of Windows from the list. For example, enter 0 or 1 for XP or enter 3 for Vista.....etc. and then press Enter.
    * The program will prompt for confirmation. Type 'YES' and hit Enter.
    * Left click on the title bar (where program name and path is written). From menu chose Edit -> Select All
    * You will see all the text in the window get highlighted.
    * Hit the Enter key on your keyboard to copy all of the text into the clipboard.
    * Paste that text into Notepad, save it to your desktop as MBRfix.txt
    * Restart your PC.
    * Attach the MBRfix.txt file to your next message..

    Then re-run the MBRCheck.exe and attach that new log as well.
     

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