Gateway Win 7 Computer with Malware

Welcome to Major Geeks!

A virus is malware. Malware is a generic term covering all malicious software.

These are not antivirus programs especially CCleaner.

Most likely it is your broken Norton 360 that is the problem. It may be best to start by uninstalling it and then run the below to make sure it is removed:

http://www.majorgeeks.com/files/details/norton_removal_tool.html

Is the installed copy of SUPERAntiSpyware a paid version or the scan only free trial version?

Run Malwarebytes and empty the quarantine which is getting quite large.

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Smootherweb

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: PrestoSavings BHO - {61FC239E-FFCD-4F74-B709-47772F636B57} - (no file)
O2 - BHO: (no name) - {C3BD0237-0C8B-49F8-A381-2CAE3A705715} - (no file)
O3 - Toolbar: (no name) - {9754A33D-37F9-4629-B1EB-C65CF8F526D5} - (no file)
O4 - HKLM\..\Run: [PC HealthFix] "C:\ProgramData\PC HealthFix\PCHealthFix.exe" /runscan
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O23 - Service: pcmaxservice Service (pcmaxservice) - Unknown owner - C:\Program Files\pcmax\pcmax.exe (file missing)

After clicking Fix, exit HJT.


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Services
pcmaxservice
C:\ProgramData\PC HealthFix
 
:Files
C:\Program Files\pcmax
C:\Windows\tasks\APSnotifierPP1.job
C:\Windows\tasks\APSnotifierPP2.job
C:\Windows\tasks\APSnotifierPP3.job
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\tasks\Quick PC Booster64 startups.job
C:\Program Files (x86)\ESET
C:\Program Files (x86)\Smootherweb
C:\Windows\TEMP\*.*
C:\Users\Tina Bailey\AppData\Local\Temp\*.*
 
:Reg
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"PC HealthFix"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"PC HealthFix"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{61FC239E-FFCD-4F74-B709-47772F636B57}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C3BD0237-0C8B-49F8-A381-2CAE3A705715}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{9754A33D-37F9-4629-B1EB-C65CF8F526D5}"=-
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{5a15c091-f3c2-4c8f-8964-e3434a2a4a95}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{8F8DEEEB-442E-409A-A75F-CA92CD7B2F08]
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay Norton still has quite a lot of items running so have more work to do in removing all of it. Please first boot into safe boot mode and run the Norton Removal Tool again. Thn reboot into normal mode to continue with the below where we will also manually force some items out.

Did you forget to uninstall Smootherweb. I still see it. If you already tried to uninstall, just tell me what happend. Was there an error. I will be force deleting it below.


Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
gupdate
gupdatem
NOBU
Norton PC Checkup Application Launcher
PCCUJobMgr
pcmaxservice
 
:Files
C:\Program Files (x86)\Norton PC Checkup
C:\Program Files (x86)\Symantec
C:\Program Files\pcmax
C:\Program Files (x86)\Smootherweb
:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"SUPERAntiSpyware"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"Norton Online Backup"=-
"HP Software Update"=-
[HKEY_USERS\S-1-5-21-3686454100-3877287528-1835012583-1000\Software\Microsoft\Windows\CurrentVersion\run]
"SUPERAntiSpyware"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Smootherweb]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please post a snapshot of what you are seeing because there does not appear to be any malware on your PC that is responsible for this.

 

What are the below programs I see loading at startup but that do not appear in your installed programs list?


O4 - HKLM\..\Run: [EMBIRD.Searcher] C:\Program Files (x86)\EMBIRD32\SEARCHER.EXE /MINIMIZE
O4 - HKLM\..\Run: [Gameiki] C:\Program Files (x86)\Gameiki\Gameiki Mod Installer\Gameiki Mod Installer.exe Update
O4 - HKUS\S-1-5-19\..\Run: [Exetender] "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup (User 'LOCAL SERVICE')



Now please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Download this >> View attachment fixlist.txt



Save fixlist.txt to your flash drive.

• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now reboot back into the System Recovery Options as you did previously.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows and continue with the below.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• Fixlog.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

Almost forgot, please run another scan with RogueKiller and attach the new log. Also see if you can get HitmanPro to work now.

 

Try running it in safe boot mode, but not sure at this point we really need it since you are not having malware problems now. The problems with Nero need to be discussed in the Software Forum not here. My suggestion would be to uninstall it, reboot and reinstall.

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

It was clean when I last checked your logs. Things found with MSE could just have been leftover registry entries or things already quarantined by other procedures. Could even have been things in System Restore if you ran MSE before removing old restore points and before running MGclean.bat too.

You problems with Skype were software issues not malware issues. Whereas the previous ZeroAccess/Sirefef infection that you had ( and we had finished the removal of it ) may have cause some damage to Windows itself which cause your issues with Windows Update. But Windows update is notorious for having problems and most of them are not related to malware. Many times it is a registry problem.

 

Your' welcome.

You don't need Hitman anymore anyway and as part of my final instructions should have removed it. It only gives a 30 day trial for free anyway.