Hijackthis log - messenger, hotmail and windows update doesn't work

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jacob_top, Nov 29, 2006.

  1. jacob_top

    jacob_top Private E-2

    I have some serious issues with my comp. Msn messenger, www.hotmail.com and windows update doesn't work. Also I constantly have small irritating problems like ie. not beeing able to play songs in myspace. I have tried pretty much everything now, but haven't been able to locate the problem. So here is my hijackthis log, so I hope someone can help me :)
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi and Welcome


    Sadly Hijackthis on its own will not allow us to see how far or how much malware is on your PC, it will only highlight a small proportion of hijacks/malware etc, so to fully remove malware off your PC we will need the full guide below and all the logs requested to be attached.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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