Malware logs me out of Windows in 10 minutes

Are you able to run the instructions in safe mode?

 

Also unplug your Ethernet cable to disconnect from the internet while running scans. If you are using wireless then disable the wireless interface to remain disconnected while running scans.

 

Hi

I was referring to these instructions:

READ & RUN ME FIRST - Malware Removal Guide

 

Excellent

 

Hello, afarrelltx

You need to attach the logs for Kestrel13! to be able to help you.

 

Are you deliberately set up to use a proxy?

 

Sorry, I see you ARE deliberately set up to use a proxy I don't think Malware Bytes broke it, I still see signs of it in the logs.

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-4090598029-1852220028-499445824-1005\Software\Microsoft\Windows\CurrentVersion\Run | DV : C:\ProgramData\DataFile\DV.exe [-] -> Found
• [Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-4090598029-1852220028-499445824-1005\Software\Microsoft\Windows\CurrentVersion\Run | DV : C:\ProgramData\DataFile\DV.exe [-] -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\aWNCiENXrL ("C:\ProgramData\AVpfeh\aWNCiENXrL.exe") -> Found
• [PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\globalUpdate (C:\Program Files (x86)\globalUpdate\Update\globalupdate.exe /svc) -> Found
• [PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\globalUpdatem (C:\Program Files (x86)\globalUpdate\Update\globalupdate.exe /medsvc) -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\UdvdPork ("C:\ProgramData\1441845648\s9.exe") -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\windowsmanagementservice ("C:\Users\Administrator Andy\AppData\Local\Temp\20150910\ct.exe" /svc) -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\aWNCiENXrL ("C:\ProgramData\AVpfeh\aWNCiENXrL.exe") -> Found
• [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\globalUpdate (C:\Program Files (x86)\globalUpdate\Update\globalupdate.exe /svc) -> Found
• [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\globalUpdatem (C:\Program Files (x86)\globalUpdate\Update\globalupdate.exe /medsvc) -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\UdvdPork ("C:\ProgramData\1441845648\s9.exe") -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\windowsmanagementservice ("C:\Users\Administrator Andy\AppData\Local\Temp\20150910\ct.exe" /svc) -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\aWNCiENXrL ("C:\ProgramData\AVpfeh\aWNCiENXrL.exe") -> Found
• [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\globalUpdate (C:\Program Files (x86)\globalUpdate\Update\globalupdate.exe /svc) -> Found
• [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\globalUpdatem (C:\Program Files (x86)\globalUpdate\Update\globalupdate.exe /medsvc) -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\UdvdPork ("C:\ProgramData\1441845648\s9.exe") -> Found
• [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\windowsmanagementservice ("C:\Users\Administrator Andy\AppData\Local\Temp\20150910\ct.exe" /svc) -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

...and the same for ALL of the entries on the Tasks tab please.....

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.




Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Re run Malware Bytes, have it fix anything it finds. Attach log if it does.
Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!

 

You are most welcome.

Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: Make sure you download the correct version for your PC. Only the correct version will work.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Re run RogueKiller please and attach log.

 

NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.


Download Fixlist.txt

Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

 

How are things running?

 

Is it an actual BSOD or is it a pop up that is done in BSOD style?


Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Also re run Malware Bytes and have it fix anything it finds

 

Yes this a fake warning which is not really a BSOD. It may be necessary to reset your browsers ( all installed browsers ) to defaults in order to remove an unwanted browser extension that can be causing this. Kestrel13! can help you with this. You should back up all settings, bookmarks/favorites first.

 

Thanks for coming in, Chas.

You should try resetting your browsers: (And let us know if it makes any difference)

Reset Internet Explorer 9, 10, and 11 to Defaults
Reset Google Chrome to defaults
Reset Mozilla Firefox to defaults

 

And how are things running now?

 

But Windows is not logging out in 10 minutes anymore?

 

I suggest you post in the software forum about that.

Ready for final steps?

 

Go through all the steps in the Read and Run Me First again and I will check all of the logs.

 

I thought you were deliberately set up to use a proxy??

 

Run the Read and Run me first again with it installed if necessary.

 

And why is it that you are unable to run the below again?

• Malware Bytes
• Hitman Pro
• RogueKiller
• MGTools

 

The user account that scans have been getting run on/posted for was

USERNAME=Administrator Andy

If you have other user accounts that have problems, you need to run scans on those user accounts so we can see how they are configured. So exactly which user account has problems?? Is it the only restricted user account that I see that begins with the name Andy?

 

Uninstall Palemoon and Chrome ( backup and favorites/bookmarks and settings first ). Then make sure you delete all folders related to them in all locations ( like in user folders, program files....etc ). Make sure you have deleted all folders for both browsers before continuing or what we are trying to do will not work. For example, delete all
the below and there could be others ( I don't remember how/where Palemoon installs )

C:\Users\Administrator Andy\AppData\Local\Google\Chrome
C:\Users\Andyfarrell\AppData\Local\Google\Chrome
C:\Program Files (x86)\Google\Chrome
C:\Users\Administrator Andy\AppData\Roaming\Mozilla
C:\Program Files (x86)\Mozilla Firefox

Then reboot and then reinstall just Chrome and see if it works.

Scans have to be run while logged into only this account. To get proper operation you will have to temporarily give this account admin permissions. Logs for this account need to be attached.

Don't worry about Malwarebytes right now at all.

 

First question:

• Is Palemoon working now?

Second question:

• Can you tell me the exact word for word error message you receive while trying to install Chrome?

And then please disable your Windows firewall temporarily and see if you can get Chrome to install.

 

I'm not sure this is an issue we can help you with as it does not seem to be related to malware. But let's check a couple more things.

First uninstall Chrome again if any part of it is still installed. Also check again to make sure the below folders are deleted.

C:\Users\Administrator Andy\AppData\Local\Google\Chrome
C:\Users\Andyfarrell\AppData\Local\Google\Chrome
C:\Program Files (x86)\Google\Chrome


Now run a new scan with FRST and attach a new log.

Also run the below.

Please download OTL by OldTimer.

• Save it to your desktop.
• Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the text-field.
  
  Code:

  activex
  netsvcs
  drives
  

• Now click the button.
• One report will be created:
  • OTL.txt <-- Will be opened
• Attach OTL.txt to your next message. (How to attach)

 

There are a few more left overs to cleanup and I also noticed one other important fact and that is that you are missing an necessary Windows file which can be causing some problems. We need to look for a replacement on your PC. A newer version of MGtools exists that looks for a replacement file that we can use in a subsequent fix.

So please download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista, Win7, or Win8, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below logs:

• C:\MGlogs.zip

After I get this new log, I will create your next fix.

 

You're welcome.


Download this >> View attachment fixlist.txt

Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• Fixlog.txt
• C:\MGlogs.zip