Computer Not Acting Right

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by enimrac1206, Apr 14, 2014.

  1. enimrac1206

    enimrac1206 Private E-2

    I'm not actually sure it's malware or virus related but I have noticed my computer has been running slower than usual and having issues updating. I have attached the logs below and hope you can tell me something. Thanks for any help you can provide.
     

    Attached Files:

    enimrac1206, Apr 14, 2014
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman Pro and have it remove all that it finds EXCEPT :

    Which is obviously not malware. ;)





    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    Code:
    :Files
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\000005.ldb 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\000012.log
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\CURRENT 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOCK 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOG 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOG.old 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\MANIFEST-000010 
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\000003.log
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\CURRENT
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOCK
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOG 
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\MANIFEST-000002 
C:\ProgramData\APN
C:\Users\Michelle\AppData\Local\Conduit
C:\Users\Michelle\AppData\Local\Conduit\BackStage\{5555CC4C-FA2B-4D69-8296-B6AE5E95C0B7}
C:\Users\Michelle\AppData\Local\Conduit\BackStage
C:\Users\Michelle\AppData\Local\Conduit\BackStage\{5555CC4C-FA2B-4D69-8296-B6AE5E95C0B7}\ConduitHook.DLL
C:\Users\Michelle\AppData\LocalLow\Conduit
C:\Users\Michelle\AppData\LocalLow\Conduit\Community Alerts
C:\Users\Michelle\AppData\LocalLow\Conduit\Community Alerts\Dialogs\AppNotificationDialog
C:\Program Files (x86)\Common Files\Spigot
C:\Windows\06C84AD5A13A43CCB20CD1D5E7BA2658.TMP
C:\Windows\9A29A491F2DA4312AEB63B335F930E55.TMP
C:\Windows\A07B0B7BDE2C42A194889B8A4DC95BB3.TMP
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets11216398-20C4-44DA-BC8B-95CED67B2D9B.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets14AA2C79-18B8-4CEA-80BC-F389FCF4FCB1.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets18E35913-DA8A-42FE-86C2-823BFF133AA9.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets23B0E6D2-DD86-43BD-AB63-46C196C44531.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets443373F0-0E36-488E-B573-E1E5F984A547.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets46E5156C-5D81-4391-ACEA-FA375A2D2685.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets4A89F08E-AFBD-472B-B5BF-A6375C94479F.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets510F7811-7B61-42C7-A672-3B819D2938E5.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets530F20A5-119F-4D3D-800A-1985366B76B9.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets538EAB0D-8EE5-4A9B-BA1B-D361CF3644DA.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets55268AEB-D7E7-4226-B574-3E3E9FDDD14C.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets558832EC-2190-470E-A6C9-7D211633B2A3.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets57022500-2FAA-4575-829E-3F853582F201.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets8618F78F-A765-4B21-AD99-ED1199C06591.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets875640F7-AA01-4871-90E2-113824B7128B.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets93D0FC62-0CC3-4CE6-A330-512D67A0744C.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMets960D95D7-25C1-4FD3-A769-F2D069933E7F.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMetsAFBB2AA7-64CF-4BFF-9772-5CC4E3CADB7E.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMetsCE42639E-559C-47F7-8A51-62E6E852542A.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMetsD4A3F4B1-ABE6-46A7-86CF-0E4F4E524A9E.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMetsDCFA78AE-C669-48A0-B862-21678B9C86EE.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMetsE0301000-5E0B-4C30-AE85-017F94E94446.tmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\mtiFntMetsE0E7FC39-CE08-4101-ACF4-92033FA27BE1.tmp

:reg
[-HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\AskPartnerCobrandingTool_RASAPI32]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\AskPartnerCobrandingTool_RASMANCS]
[-HKU\.DEFAULT\Software\AskPartnerNetwork]
[-HKU\S-1-5-18\Software\AskPartnerNetwork]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\APN PIP]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\AppDataLow\Software\Conduit]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\AppDataLow\Software\Smartbar]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\iLivid]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\IM]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\ImInstaller]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\Microsoft\Internet Explorer\SearchScopes\{FA81D8DE-14B2-459F-B133-985FD534CF1F}]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\PC Optimizer Pro
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1CDC4415-5CC8-4ECA-AB2E-CCF8064D9704}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{F78B0B41-8B5B-4207-9655-0BD2AB26EF42}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{FA81D8DE-14B2-459F-B133-985FD534CF1F}]

:Commands
[emptytemp]
[Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Re run Hitman again and attach log.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
    Last edited: Apr 17, 2014
    Kestrel13!, Apr 15, 2014
    #2
  3. enimrac1206

    enimrac1206 Private E-2

    Hitman Pro will not let me delete/remove anything b/c the free trial has expired. Is there alternative you can recommend?

    I have not completed the other steps b/c I wanted to be sure to do the steps in the order you instructed.

    Thanks.
     
    enimrac1206, Apr 16, 2014
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi. :)

    My post # 2 has now been edited. To include the files Hitman couldn't remove.
     
    Kestrel13!, Apr 17, 2014
    #4
  5. enimrac1206

    enimrac1206 Private E-2

    Logs attached. Thanks.
     

    Attached Files:

    enimrac1206, Apr 18, 2014
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    Code:
    :Files
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\000005.ldb
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\000012.log 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\CURRENT 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOCK 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOG 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOG.old 
C:\Users\Cory\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\MANIFEST-000010 
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\000003.log 
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\CURRENT
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOCK
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\LOG 
C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pflphaooapbgpeakohlggbpidpppgdff\MANIFEST-000002 
C:\Users\Michelle\AppData\Local\Conduit
C:\Users\Michelle\AppData\Local\Conduit\BackStage
C:\Users\Michelle\AppData\Local\Conduit\BackStage\{5555CC4C-FA2B-4D69-8296-B6AE5E95C0B7}\BackStage.exe
C:\Users\Michelle\AppData\Local\Conduit\BackStage\{5555CC4C-FA2B-4D69-8296-B6AE5E95C0B7}\ConduitHook.DLL 

:reg
[-HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}]
[-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2ff49ed5-a3ef-410b-918e-97deceb5996d}]
[-HKLM\SOFTWARE\Wow6432Node\TelevisionFanaticEI]
[-HKU\.DEFAULT\Software\AskPartnerNetwork]
[-HKU\S-1-5-18\Software\AskPartnerNetwork]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\APN PIP]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKU\S-1-5-21-1721611782-460635201-2206628158-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2FF49ED5-A3EF-410B-918E-97DECEB5996D}]

:Commands
[emptytemp]
[Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.





    Uninstall Google Chrome using Revo Uninstaller.

    Now run CCleaner.

    Run Hitman again. Attach the log.
     
    Kestrel13!, Apr 19, 2014
    #6
  7. enimrac1206

    enimrac1206 Private E-2

    Sorry for the delay. Your email went to my spam folder so I didn't see it.

    Thanks.
     

    Attached Files:

    enimrac1206, Apr 21, 2014
    #7
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Did you already reinstall Google Chrome before running Hitman again? :confused

    Please download AdwCleaner by Xplode and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
    • Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
    Kestrel13!, Apr 22, 2014
    #8
  9. enimrac1206

    enimrac1206 Private E-2

    No, I did not reinstall chrome. I followed your instructions in order. I take it something got missed.
     
    enimrac1206, Apr 22, 2014
    #9
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Run the Adwcleaner I just linked you to, and then do this afterwards:

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
     
    Kestrel13!, Apr 22, 2014
    #10
  11. enimrac1206

    enimrac1206 Private E-2

    Logs attached.
     

    Attached Files:

    enimrac1206, Apr 24, 2014
    #11
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now re run Hitman again and attach log. I am going to be very suprised if it finds anything in Google Chrome folders now because there aren't any!
     
    Kestrel13!, Apr 25, 2014
    #12
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    @Kestrel13!,
    Don't forget the below Spigot junk from Yahoo
     
    chaslang, Apr 25, 2014
    #13
  14. enimrac1206

    enimrac1206 Private E-2

    Log attached. I'm not sure what I was supposed to do with the spigot junk. Thanks.
     

    Attached Files:

    enimrac1206, Apr 25, 2014
    #14
  15. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    Code:
    :files
C:\Users\Michelle\AppData\LocalLow\Microsoft\Internet Explorer\Services\search_{3B79571B-DB73-4CAC-AE29-B25B082FE3D4}.ico
C:\Users\Michelle\AppData\LocalLow\Microsoft\Internet Explorer\Services\search_{6E9299B6-8BCE-4898-AA37-AA105BB587FA}.ico 
C:\Users\Cory\AppData\Local\Google\Chrome
C:\Users\Michelle\AppData\Local\Google\Chrome

:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3B79571B-DB73-4CAC-AE29-B25B082FE3D4}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6E9299B6-8BCE-4898-AA37-AA105BB587FA}]

:Commands
[emptytemp]
[Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    Now re run Hitman yet again and attach the log for me to see please.
     
    Kestrel13!, Apr 26, 2014
    #15
  16. enimrac1206

    enimrac1206 Private E-2

    logs attached.
     

    Attached Files:

    enimrac1206, Apr 26, 2014
    #16
  17. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Reinstall Google Chrome please, and then rescan with Hitman and attach log.
     
    Kestrel13!, Apr 27, 2014
    #17
  18. enimrac1206

    enimrac1206 Private E-2

    log attached.
     

    Attached Files:

    enimrac1206, Apr 27, 2014
    #18
  19. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Excellent. How is the machine running?
     
    Kestrel13!, Apr 27, 2014
    #19

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