Help Please- Need to remove trojan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Mitchells On Mornington, Mar 11, 2006.

  1. My anti-vir program identified the file xmlwms.dll as the trojan TR/Agent.CS.1

    The anti-vir program is unable to delete it and I have read chaslang's advice to sam_stumble on this(05-22-05), however I am a novice and I as per major attitude's message I am seeking advice before I even think of running hijackthis.

    My computer specs are
    Operating System: Microsoft Windows XP Professional
    OS Service Pack: None
    Motherboard:
    CPU Type: Intel Celeron 4A, 2600 MHz (6.5 x 400)
    Motherboard Name: Unknown
    Motherboard Chipset: VIA VT8751(A) ProSavageDDR P4M266(A)
    System Memory: 240 MB (PC3200 DDR SDRAM)
    BIOS Type: AMI (11/18/03)
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Sounds like yor problems are due to not having your Windows updates installed. It is a very bad idea not to install your updates. Why are you still running original Win XP with no updates. You could have a Mydoom infection.

    - Start by running this tool: Symantec W32.Mydoom@mm Removal Tool

    Now please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

    Downloading, Installing, and Running HijackThis


    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
    • Bitdefender
    • Panda Scan
    • HijackThis
    .
     

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