Internet only works in safe mode how do i fix ?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Misconductorian, Feb 6, 2006.

  1. Misconductorian

    Misconductorian Private E-2

    Hey ppl well i downloaded a trial version of a screensaver and to my disapointment when i tryed to install it my virus software came up saying that it has quarantined 2 trojan horses. so after i uninstall the screensaver and delete the quarantined files i try to open the internet using both IE and Firefox and both of them just say cannot open internet page or they just say Done when there is absolutly nothing there but when i go check the network devices it says the connection is working properly, so i tryed a full virus scan and a full spybot scan and after both of those there is still no internet but when im in safe mode with networking i can get the internet so im at a loss hahah sorry if that was a little confusing im not to good at the whole grammar proper writing thing and hey if this isnt the right place for this my bad but i couldnt think of anywhere else Thanks alot ppl!!!
     
  2. IrOnMaN

    IrOnMaN Specialist

    this sounds more of a virus/spyware problem to me. you should try asking there.
     
  3. Misconductorian

    Misconductorian Private E-2

    Hey yeah i looked around and all i saw was a virus definition update forum so i thought this place might be better but hey we all make mistakes right my bad.
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hey no problems Misconductorian, I will just move your thread into the Malware forum

    But please follow the steps below, as these give the guys in malware removal a known platform to start from, if their are any steps that cannot be followed please mention which and why and they will be along shortly to assist :)

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

    Downloading, Installing, and Running HijackThis
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    After doing what Halo gave you, make sure you attach the two logs from the online scanners in step 6 and then also attach your HJT log from normal boot mode per the instructions in step 7 of the READ & RUN ME.

    And just to emphasize what you now know, avoid using these online screen savers. Many come with LOP infections.
     

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