Webssearches

Are you deliberately set up to use a proxy?

 

Hi Robboemma, sorry for the delay, I've been out all day.

Re run Hitman Pro and have it remove all that it finds.


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C} -> Found
• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.HomePage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1255949861-2777176875-3314495166-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1255949861-2777176875-3314495166-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.SearchPage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : http://istart.webssearches.com/web/...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall&q={searchTerms} -> Found
• [PUM.SearchPage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : http://istart.webssearches.com/web/...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

...and the same fo these items on the "Tasks" tab please...

• [Suspicious.Path] Digital Sites.job -- C:\Users\THEROB~1\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE (/Check) -> Found
• [Suspicious.Path] \\Digital Sites -- C:\Users\THEROB~1\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE (/Check) -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.



Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GRK64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• SN64 <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

• Attach the new MGlogs.zip
• Also re run RogueKiller (just a scan) and attach log.
• Explain how things are running.

 

Glad things seem to be running better. However the proxy is still in place. I have just noticed that you are running more than one antivirus!!

• AVG 2013
• Avira Free Antivirus
• Avira

You need to uninstall AVG 2013 as it's out of date. In fact, for now I need you to uninstall ALL traces of any antivirus because I suspect it's blocking my fix and leaving the proxy there still...

Once uninstalled, rerun RogueKiller, choose to remove the proxy entries as shown previously. Then rescan again and attach both logs.

Then do this: Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Delete this: C:\ProgramData\IHProtectUpDate

AVG 2013 still showing, let's do this...

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• GetUnKey<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
  

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

 

Hi. I want you to download and run the avg removal tool.

Then do this:

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Sigh... incomplete MGlogs.zip again. Do this:

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GRK64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• SN64 <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

Attach the new MGlogs.zip

 

Right, now that worked. You need to install some antivirus now. Then explain again to me how things are running.

 

This can be further discussed in the software forum. Are you having any more malware issues? :confused

 

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode, if you haven't done so already.


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:54322;https=127.0.0.1:54322 -> Found
• [PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.HomePage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1255949861-2777176875-3314495166-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1255949861-2777176875-3314495166-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://istart.webssearches.com/?typ...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall -> Found
• [PUM.SearchPage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : http://istart.webssearches.com/web/...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall&q={searchTerms} -> Found
• [PUM.SearchPage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : http://istart.webssearches.com/web/...from=irs&uid=ST9750420AS_6WS24GYQXXXX6WS24GYQ /verysilent /hideuninstall&q={searchTerms} -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.


Delete this.. (I thought you did previously)

• C:\ProgramData\IHProtectUpDate

Which browser are you currently using? Perhaps you need to install a pop up blocker...


Now re run RogueKiller and attach the new log.

 

You need to install a pop up blocker suitable for Google Chrome!

Uninstall your antivirus and rerun the RogueKilelr fix to try and kill those proxy entries. Then rescan the same way you did before, so I can see what RK still sees.... attach logs.

 

I can't see what changes have occurred. Re scan with RogueKiller once more and attach log.

 

So...when you rescan again does it STILL find proxy entries?

 

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

• Now re run Malware Bytes and let it fix anything it may find.
• Rescan with Hitman Pro and attach the new log (Do not fix anything yet)
• Also rescan with RogueKiller and attach log.

Then finally...

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Let Hitman fix what it finds.

Then rescan with RK ... does it still find proxy entries?

 

@Kestrel13!

You need to taylor the fix per the user account SID ast stated in my instructions. Also antivirus programs need to be off and many times uninstalled.

 

Hi Chas, I couldn't see where you'd posted in this thread except the last post you made, so don't know what you mean by your instructions.

I do not know which user account these entries belong to.

• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> Found

Obviously a different account to the one I'm working on, correct?

 

In the Fighter's Forum in one of the threads about proxy issues.
And I'm not referring to the S-1-5-18 number. I'm referring to the User SID which is much longer and shows in multiple logs of MGtools. Ex: In newfiles.txt and in userinfo.txt

Also I saw the below in the last MGlogs.zip which need to be questioned at a minimum:

C:\Program Files (x86)\STab\cmdshell.exe
C:\Program Files (x86)\STab\HPNotify.exe
O23 - Service: IHProtect Service - TODO: <Company name> - C:\Program Files (x86)\STab\ProtectService.exe

Some think these are malware and some do not. I do not see where anything named STab or Todo are installed, so what are these.

 

Merry Christmas to you too!!

What are these, do you have any ideas if you installed them to begin with, if they should be there, whether or not you knew they were there?

• C:\Program Files (x86)\STab\cmdshell.exe
• C:\Program Files (x86)\STab\HPNotify.exe
• O23 - Service: IHProtect Service - TODO: <Company name> - C:\Program Files (x86)\STab\ProtectService.exe

 

Hang in there, I am consulting with Chaslang. Not forgotton you.

 

I believe it is the below and should be removed.

http://www.shouldiremoveit.com/SupTab-124251-program.aspx

http://www.systemlookup.com/Drivers/10792-ProtectService_exe.html


The USER SID seen in newfiles.txt for user name The Robinsons is below:

Username: THEROBINSONS-PC\The Robinsons
SID: S-1-5-21-1255949861-2777176875-3314495166-1001


You can also see this in userinfo.txt where the below lines show:

HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\profilelist\S-1-5-21-1255949861-2777176875-3314495166-1001
ProfileImagePath REG_EXPAND_SZ C:\Users\The Robinsons

Therefore in the previous registry patch the below was not the correct user SID

The registry patch should have been as below:

 

I'll keep you moving along while Kestrel13! is not around.

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Java(TM) 7 Update 5


Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. Also if it asks if you want to install McAfee Security Scan Plus that you uncheck this too. You do not need to add these unncessary items and to your PC. Also just in case Oracle changes the Java installation in the future to possibly install other junk, uncheck all but just installing Java.


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
IHProtect Service

 
:Files
C:\Program Files (x86)\STab\cmdshell.exe
C:\Program Files (x86)\STab\HPNotify.exe
C:\Program Files (x86)\STab
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-1255949861-2777176875-3314495166-1001Core.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-1255949861-2777176875-3314495166-1001UA.job
C:\ProgramData\Avira
C:\ProgramData\IHProtectUpDate
C:\Windows\TEMP\*.*
C:\Users\The Robinsons\AppData\Local\Temp\*.*


:Reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyEnable"=dword:00000000
"ProxyOverride"=-
"ProxyServer"=-
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyServer"=-
[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyServer"=-
[HKEY_USERS\S-1-5-21-1255949861-2777176875-3314495166-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyEnable"=dword:00000000
"ProxyOverride"=-
"ProxyServer"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyEnable"=dword:00000000
"ProxyOverride"=-
"ProxyServer"=-
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\NlaSvc\Parameters\Internet\ManualProxies]
@=""
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet\ManualProxies]
@=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections]
"DefaultConnectionSettings"=-
"SavedLegacySettings"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxySettingsPerUser"=dword:00000000
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ApnUpdater]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Google Update]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now run a new scan with RogueKiller and save a new log.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRogueKiller log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Hi.

The logs look good. Chaslang has as usual done an excellent clean up job. (Thanks Chas!!) Ready for final steps?

 

Ok! And again, thankyou Chaslang!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!