Computer slowdown - ran cleaning/removal procedure

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by AddyDog, Oct 31, 2014.

  1. AddyDog

    AddyDog Private E-2

    My computer's browsers, IE and Firefox, starting acting strangely, mainly running slowly on different wireless networks and not responding periodically. I haven't made any changes to my system lately (such as install a new program) or had other suspicious behavior (such as pop-ups or redirects) but I thought I'd run the malware removal procedure, just in case since the problem started suddenly. The browsers are running at normal speed now, but I am posting my logs because Hitman Pro flagged some files that I am not familiar with as threat. I followed the forum's instructions exactly; the files have been ignored, and that is all. My question is if I should take further steps. Thank you.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    From your logs it looks like you may have uninstalled McAfee but it did not completely uninstall. Thus we will fix that along with cleaning up a little more junkware.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.aartemis.com/web/?type=d...T-75A1YT0_WXF1E32RFFE8E32RFFE8&q={searchTerms}
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.aartemis.com/web/?type=d...T-75A1YT0_WXF1E32RFFE8E32RFFE8&q={searchTerms}
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

    After clicking Fix, exit HJT.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\ProgramData\Babylon
    C:\Program Files\McAfee.com
    C:\Windows\TEMP\*.*
    C:\Users\Lindsay\AppData\Local\Temp\*.*
    [PUM.SearchPage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://www.aartemis.com/web/?type=ds&ts=1385263391&from=cor&uid=WDCXWD10JPVT-75A1YT0_WXF1E32RFFE8E32RFFE8&q={searchTerms[/URL]}  -> Found
    [PUM.SearchPage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://www.aartemis.com/web/?type=ds&ts=1385263391&from=cor&uid=WDCXWD10JPVT-75A1YT0_WXF1E32RFFE8E32RFFE8&q={searchTerms[/URL]}  -> Found
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Babylon]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Conduit]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{21111111-1111-1111-1111-110011341191}]
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\AppDataLow\Software\SmartBar]
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\Conduit]
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\Microsoft\Internet Explorer\Approved Extensions\{2EECD738-5844-4A99-B4B6-146BF802613B}]
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
    [-HKEY_USERS\S-1-5-21-369401190-780664137-1248133954-1004\Software\Microsoft\Internet Explorer\Approved Extensions\{98889811-442D-49DD-99D7-DC866BE87DBC}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. AddyDog

    AddyDog Private E-2

    Thanks for the reply! I've attached the logs, and based on a little recent internet browsing, the computer is not experiencing the random slowdowns.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  5. AddyDog

    AddyDog Private E-2

    Many thanks!
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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