1. phoenixrising72

    phoenixrising72 Private E-2

    Hi I have a lot of malware and really need hep. I have carefully followed all the steps and am attaching the required files. Please provide me with instructions to clean my system. Thanks in advance
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and have it remove everything under these heading:

    Malware remnants
    Potentially Unwanted Programs

    Reboot and rescan with Hitman and attach the new log.

    Now run this:

    Please download AdwCleaner by Xplode and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
  3. phoenixrising72

    phoenixrising72 Private E-2

    Thank you for your prompt help. I followed your instructions regarding Hitman Pro and ADW cleaner I am attaching the log files. PLease advise what to do next.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It doesn't look like you fixed anything in Hitman. Please do it again and after a reboot, rescan and attach a new clean log.
     
  5. phoenixrising72

    phoenixrising72 Private E-2

    I ran Hitman pro and cleaned the Find Wide infections. Rebooted and rescanned with Hitman and the Findwide is still present. How do I permanently delete it? Attached are the requested logs. Please advise to the ext course of action. Thank you
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You still haven't deleted all the items under these headings in Hitman:

    Malware remnants
    Potential Unwanted Programs

    You can delete all that ADWcleaner found.

    After doing Hitman ahd ADWCleaner, reboot and rescan with Hitman and attach a clean log.
     
  7. phoenixrising72

    phoenixrising72 Private E-2

    thanks again for your help. I ran Hitman pro and deleted all the objects, but when I scanned again they were still present. How do I delete them permanently?
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Attach the new log and we will take a different approach.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Before we do it the hard way, disable your protection software and try running the Hitman fix again.
     
  10. phoenixrising72

    phoenixrising72 Private E-2

    I was mistaken and did not clean with Hitman pro. I ran it disinfected rebooted and now it is clean. I also ran ADW cleaner and deleted everything. I think i am clean but I am not sure. Attached are the requested:) logs
     

    Attached Files:

  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good. Tell me what issues remain, if any.
     

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