I have no desktop menu or a start up menu!!! Help!!!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by superdog123, Oct 11, 2007.

  1. superdog123

    superdog123 Private E-2

    Someone please help!!! When I start my computer, I don't have a desktop menu or a start menu. All I see is the desktop wallpaper on the screen. I am able to use the task manager to go around and use the internet but I can't do anything else. Please tell me how I can fix this problem!!! PLEASE!!!

    Any help is appreciated!!!

    I have Windows XP and I can't go into safe mode. I tried removing all viruses and trojans and my computer says it's clean. I can not "run" anything but I can manually go around and find things. So if you would help me by giving me detailed instruction, it would be great.

    Thanks so much in advance!!!
    Please hurry!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Verify Auto hide is not activated by following the below steps.

    Press CTRL + ESC or your Windows key to make Start menu appear.
    Click Settings and choose Taskbar & Start menu
    Verify that Auto Hide is not checked.
    If Auto Hide is not enabled move the task bar up by following the below steps.

    Press CTRL + ESC or your Windows key to make Start menu appear.
    Try to notice where the Start menu appeared; generally, it should be the bottom left corner.
    Press ESC. You should now notice a small gray line at the location of where the start was.
    Move the mouse over that gray line, when in the appropriate position your mouse cursor should change. Once the mouse cursor changes, click and hold the mouse button and move the bar up.

    HKLM>Software>Microsoft>WindowsNT>CurrentVersion>Winlogon>Shell

    Edit the contents of the Shell tag to Explorer.exe

    Reboot, windows should start normally...
     
  3. superdog123

    superdog123 Private E-2

    Thanks for replying!

    I can't even get the start menu by doing what you told me. Nothing happens when I press any buttons. I can only navigate with task manager, but other than that, nothing. Also, sometimes when I start my computer, I get the normal window (with desktop icons and start menu) but it goes away after a few seconds. Please HELP!!!

    Thanks again.:)
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member


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