I Need Help Fast!!!!!!!

Welcome to Major Geeks!

Next time please be more careful when following instructions. You did not DOWNLOAD and save MGtools.exe to your PC and then run it as requested. You ran it directly from the website using Open or Run. The below shows this in your log:

C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\MXI8TZ5K\MGtools[1].exe

Not following instructions can lead to problems. You are lucky that it ran properly.

Uninstall the below below non-recommended software:
SpyHunter
SpyZooka

Also uninstall Norton 360 since you are using Panda!

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: (no name) - {C4E3F692-0A2C-42BF-9E2B-B4407042457D} - C:\WINDOWS\system32\mlJYrrss.dll
O2 - BHO: {02fd2afc-85cd-e4aa-4dc4-d54fc770b10e} - {e01b077c-f45d-4cd4-aa4e-dc58cfa2df20} - C:\WINDOWS\system32\mopgaoqd.dll
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Owner\Local Settings\Temp

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

See the below sticky thread from the forum:

How to Protect yourself from malware!

 

You really should not be making any changes to your software unless we ask you to do so. You now have Avast installed and did not have a proper cleanup of Panda before installing Avast. Also I still see Norton 360 in your logs. Did you look for it in Add/Remove programs to uninstall? Does it show?

Also you attached MGlogs.zip after running in Safe Boot mode. You need to be in normal boot mode. Please do the below:

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Panda Process Protection Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run C:\MGtools\analyse.exe which is really HijackThis, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pastePavPrSrv into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT and reboot when it tells you it needs to.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.



Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!