Win7 boot hangs at logon...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by goodgregg, Feb 8, 2010.

  1. goodgregg

    goodgregg Private E-2

    Get the following message during user logon..

    "Unsupported 16-bit Application- The program or feature "\??\C:\Windows\system32\userinit.exe" cannot start or run due to incompatibility with 64-bit version of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available."

    Screen then blanks and I have to run Task Manager to run explorer.exe and get the desktop visible.
     

    Attached Files:

  2. goodgregg

    goodgregg Private E-2

    Unzipped logs attached...
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Your problems may or may not be due to malware.

    Why didn't you run SUPERantispyware and Malware Bytes? You should have ran those first and then MGTools afterwards.

    Please go back to the R&R, follow instructions for downloading both programs, run them and attach logs from each.

    Then:
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  4. goodgregg

    goodgregg Private E-2

    I did follow instructions exactly. Ran SAS and MBAM then ran MGTools.
    What did I miss?

    Thanks
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I apologise, you did run SAS.

    You didn't however run MBAM, I can tell from looking at your logs. Even if you DID run it(which you didn't) You hadn't attached the log anyway.

    Attach this log from SAS

    Then I know you already ran MGTools, but after you run MBAM I will need a fresh look on how things are, hence I need you to run the getlogs.bat....
     

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