Win XP - missing desktop and start menu

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by willywinky, Dec 9, 2008.

  1. willywinky

    willywinky Private E-2

    hi,

    OS - Win XP SP3

    i ran some pretty complicated malware-removal programs since my PC (on the office network) was showing loads of trojans and other malware. in the order of running, i ran Malwarebytes, MGTools, Combofix with the windows recovery option. Then, on not having found anything substantial, I uninstalled Combofix with the /u optiom and deleted C:Combofix and later, proceeded to delete C:MGTools.

    Post this, I ran SuperANTIspyware.Found some malware by the last named. I cleaned up the PC of all the crap and then, did a reboot.

    The PC allows me to do a Ctrl+Alt+Del log in, and once I hit Return after entering the password, it just shows me the blue background to the desktop - No items, no menus.

    Same thing happens in safe mode.

    Ran a SFC Scannow. Gave it the original boot disk. Rebooted after SFC. Again, the system wont move beyond the blue screen. Later, I discovered a solution. I realized that explorer.exe was missing in the task manager (processes). So,


    1. I go to File
    2. then, go to New Task (Run)
    3. type explorer.exe

    and everything is alright.

    But on trying to reboot, the blue screen is a constant.

    Tried System Restore post this - doesnt allow me to go to Yesterdays date. Allows me only to go back to four hours prior to now.

    When SFC Scannnow did not help me, what will? :(
     
    willywinky, Dec 9, 2008
    #1
  2. willywinky

    willywinky Private E-2

    Hi,

    Am uploading all the following files in this post.

    Hijackthis log, boot task manager screenshots, combofix,

    in the next post, MGLog, autoruns and proc exp (sysinternals)

    Could you please help?

    the problem: Tried repair install.. tried every trick in the book.

    No system restore.. No desktop or start menu.

    But I can run task manager and do a Run Explorer.Exe..
     

    Attached Files:

    willywinky, Dec 10, 2008
    #2
  3. willywinky

    willywinky Private E-2

    heres the MGLoz zip file, autoruns and proc explorer (sys internals)
     

    Attached Files:

    willywinky, Dec 10, 2008
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing much in your logs, but then you did not attach all of the requested logs.

    Code:
    "C:\Documents and Settings\admin\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
mbam-l~2.txt  Nov 17 2008        2382  "mbam-log-2008-11-17 (17-35-10).txt"
mbam-l~3.txt  Nov 17 2008         835  "mbam-log-2008-11-17 (18-09-24).txt"
    And you didn't run SAS. (SuperAntispyware).

    Part of your problem is this:
    Code:
    Total Physical Memory    512.00 MB    
Available Physical Memory    97.02 MB
    I would suggest you uninstall XoftspySe has been a "Rogue Company", for many years. They are not rated rouge now, but are about a fraction of an inch from being rogue. But it is up to you.

    Is Spyware Doctor a paid for or trial version? If trial, uninstall it.

    Please also use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 6

    Now use windows explorer to find and delete:
    C:\WINDOWS\system32\msln.exe

    Reboot and download and install:
    Java Runtime

    **CAUTION: Using P2P programs and torrent downloads can be dangerous, as they by-pass your firewall and may contain malware.

    Please tell me what issues you may still be having.
     
    TimW, Dec 12, 2008
    #4

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds