Urgent for me, please help.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by qzmicro, Sep 2, 2005.

  1. qzmicro

    qzmicro Private E-2

    I can't seem to disinfect this system. The following is the hijack log. Client would like it back before he goes on his trip tomorrow. Please help, any help would be appreshitated. I have tried to do it myself with hijack this and your tutorial here... but to no avail Thank in advance.

    Qz

    Edit by chaslang: Unrequested inline log removed
     
    Last edited by a moderator: Sep 3, 2005
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read the announcement and sticky threads. HJT logs should only be posted when requested and then they must be attachments to your message.

    Did your client install ProSiteFinder? I believe it is an adware program and should be uninstalled.

    Please run the steps below.

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem, boot into normal mode and make sure you follow these directions:


    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     

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