Malware issues

Welcome to Major Geeks!

We require the requested log from MGtools ( the C:\MGlogs.zip file ) before we can work up a proper fix.

What is the below and why is this on your Desktop?

C:\Users\domesticpee\Desktop\desktop\fresh install\bench\LinData\x64\linpack64.exe

 

Does the below information help you remember. Perhaps it is part of some bench marking program or are you doing overclocking?

https://software.intel.com/en-us/articles/intel-math-kernel-library-linpack-download


We will not touch this for now since it does not appear to be obvious malware, but having things like this on the Desktop is not a good idea.



Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\Heokycun.exe
C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh
C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz
C:\Users\domesticpee\AppData\Roaming\Search Protection\SearchProtection.EXE
C:\Users\domesticpee\AppData\Roaming\Search Protection
C:\Users\domesticpee\AppData\Local\FLT\Dvhfvbp.dll
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\TEMP\*.*
C:\Users\domesticpee\AppData\Local\Temp\*.*
:Reg
[-HKEY_USERS\S-1-5-21-1480437405-2495590198-2335762126-1000\Software\iLivid]
[-HKEY_USERS\S-1-5-21-1480437405-2495590198-2335762126-1000\Software\Softonic]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d2bf470e-ed1c-487f-a777-2bd8835eb6ce}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{d2bf470e-ed1c-487f-a333-2bd8835eb6ce}"=-
"{d2bf470e-ed1c-487f-a666-2bd8835eb6ce}"=-
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"SearchProtection"=-
"Dvhfvbp"=-
"uTorrent"=-
[HKEY_USERS\S-1-5-21-1480437405-2495590198-2335762126-1000\Software\Microsoft\Windows\CurrentVersion\run]
"SearchProtection"=-
"Dvhfvbp"=-
"uTorrent"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please try rebooting your PC into safe boot mode and running the OTM fix. After running the OTM fix, boot back into normal mode to continue the other remaining steps.

 

Yes, I should be able to see the info I need in the new MGlogs.zip file.

 

Your logs are clean.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Okay then it would seem that something did come back and now on a more extensive check I do see a registry entry that returned. Possibly because of the issue with OTM. So let's try one new scan.

Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.


Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Do you have your bootable Windows 7 DVD to boot from? If not then just boot into normal Windows and run the FRST scan and then attach the log.


Also from normal Windows let's get the below log.

Please download OTL by OldTimer.

• Save it to your desktop.
• Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the text-field.
  
  Code:

  activex
  netsvcs
  drives
  

• Now click the button.
• One report will be created:
  • OTL.txt <-- Will be opened
• Attach OTL.txt to your next message. (How to attach)

 

Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts.

• Double-click OTL.exe to run. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Copy the text in the code box below and paste it into the text-field.

Code:

:OTL
PRC - [2014/10/08 21:25:08 | 000,860,488 | ---- | M] (Google Inc.) -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\Heokycun.exe
MOD - [2014/10/08 21:25:08 | 014,669,128 | ---- | M] () -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\36.0.1985.143\PepperFlash\pepflashplayer.dll
MOD - [2014/10/08 21:25:08 | 008,537,928 | ---- | M] () -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\36.0.1985.143\pdf.dll
MOD - [2014/10/08 21:25:08 | 000,718,152 | ---- | M] () -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\36.0.1985.143\libglesv2.dll
MOD - [2014/10/08 21:25:08 | 000,353,096 | ---- | M] () -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\36.0.1985.143\ppGoogleNaClPluginChrome.dll
MOD - [2014/10/08 21:25:08 | 000,126,280 | ---- | M] () -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\36.0.1985.143\libegl.dll
MOD - [2014/10/08 21:25:07 | 001,732,936 | ---- | M] () -- C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh\36.0.1985.143\ffmpegsumo.dll
MOD - [2014/09/30 22:54:58 | 014,891,848 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.101\PepperFlash\pepflashplayer.dll
MOD - [2014/09/30 22:54:57 | 008,911,176 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.101\pdf.dll
MOD - [2014/09/30 22:54:53 | 001,042,760 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.101\libglesv2.dll
MOD - [2014/09/30 22:54:51 | 001,681,224 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.101\ffmpegsumo.dll
MOD - [2014/09/30 22:54:51 | 000,211,272 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.101\libegl.dll
O4 - HKU\S-1-5-21-1480437405-2495590198-2335762126-1000..\Run: [uTorrent] C:\Users\domesticpee\AppData\Roaming\uTorrent\uTorrent.exe (BitTorrent Inc.)
:Files
C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz\Yyghboowbvh
C:\Users\domesticpee\AppData\LocalLow\Microsoft\dcnpbbvgjz
C:\Windows\TEMP\*.*
C:\Users\domesticpee\AppData\Local\Temp\*.*
 
:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Dvhfvbp"=-
[HKEY_USERS\S-1-5-21-1480437405-2495590198-2335762126-1000\Software\Microsoft\Windows\CurrentVersion\run]
"Dvhfvbp"=-
:Commands
[PURITY]
[EMPTYTEMP] 
[EMPTYFLASH]
 

[REBOOT]

• Now click the button.
• If the fix needed a reboot please do it.
• Click the OK button (upon reboot).
• When OTL is finished, Notepad will open. Close Notepad.
• A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
• Attach this log to your next message. (See: How to attach)

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista, Win7, or Win8, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


Then attach the below logs:

• the log from OTL
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay then please uninstall Google Chrome now and then rerun the last fix. To atach the OTL log if too large you can compress it into a Zip file. Do not reinstall Chrome yet. Just use Internet Explorer. Also please uninstall Battle.Net because there were signs that this was possible related to that.

 

Looks good now. Is everything working okay.

Delete the below two folders:
C:\Users\domesticpee\AppData\Local\Google\Chrome
C:\Program Files (x86)\Google\Chrome

Then if all is good you can try reinstalling Chome but do not install Battle.Net that seem to be your problem.

 

What hidden files and folders are you referring to?

 

You should not be trying to do anything we did not ask you to do. In addition OTM did not remove those folders and files. Thoses are necessary folders for Windows and if you succeeded in deleting any of them or any of the files in the folders, you would not be able to boot your PC any more. They are necessary and protected system folders and files which you are not supposed to have access to.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
8. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome.

No it did not touch them at all. These were not part of the fixes and if they had been removed, your PC would not have been booting up. What possibly happened is that at some point the viewing of hidden/system files was simply disable and thus you did not see them anymore. But running another program ( like MGtools or the GetLogs.bat program ) will automatically enable viewing of thes again which is what we ask you to do manually to while running the RAD & RUN ME. MGtools does it automatically as a backup because 85% of all people who try to run the READ & RUN ME always forget this step or fail to do it properly.

Gin I don't know what you are referring to without specific information.

 

Yes they were there before. You had them there since 2012 for two of them and 2013 for the other. They were hidden before

Code:

---ha-w               162 2013-02-27 21:56:31  C:\Users\domesticpee\Desktop\~$dated Resume.docx
---ha-w               162 2012-10-16 03:57:41  C:\Users\domesticpee\Desktop\~$s29b_fa12_pp.docx
---ha-w               162 2012-10-15 21:35:34  C:\Users\domesticpee\Desktop\~$s29b_midstushet_fa12.doc

If don't need them delete them. They are not malware and they are not related to what we did here. They are your files.

 

You're welcome. Surf safely.