Trouble with Bestseller Anti Virus/Security Toolbar 7.1/Online Security Guide etc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by daze, Nov 11, 2007.

  1. daze

    daze Private E-2

    Hi there, I've been infected with the Bestseller Anti Virus/Security Toolbar 7.1/Online Security Guide/Live Safety Center Malware.

    I've been scanning the forums and by reading other peoples experiences have used programs such as VundoFix, Ad-Aware 2007 and Spyware, Search and Destroy to try and solve the problem myself.

    Unfortuantely I have realised that without having someone analysis my Hijackthis.log I will not be able to remove this threat on my own.

    So here it, thank you in advance for your help! :wave

    • Edit by bjgarrick: Inline HJT log removed. READ & RUN ME sticky not followed.
    Thanks again!
    Regards
    Luke
     
    Last edited by a moderator: Nov 11, 2007
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    [​IMG] Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    [​IMG] Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    [​IMG]After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    [​IMG] Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    [​IMG]When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy Log - only for Windows XP, 2K, & NT users
    • AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
    • Bitdefender Log - from step 6
    • Panda Scan Log - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis Log
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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