Is this laptop infected?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by SEGA, May 17, 2012.

  1. SEGA

    SEGA Private E-2

    Hi again guys, I just thought I'd run a few scans on my sisters laptop, just to check it's not running any hidden infected software. Wold be gratfull if you guys could check the logs out and tell me what you think.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Where are the logs from SUPERAntiSpyware and Malwarebytes?

    Also your MGlogs.zip file is totally incomplete. Try again and make sure you wait for it to finish running. Make sure that Microsoft Security Essentials and also Spybot's Teatimer are not runnning when you run MGtools

    There was nothing of interest in your other logs.
     
  3. SEGA

    SEGA Private E-2

    Sorry about that. Here's the files you requested. Re ran mglogs with Teatimer disabled.

    Really am grateful to you guys.
     

    Attached Files:

  4. SEGA

    SEGA Private E-2

    :( sorry ere is the NEW mglogs.zip file ran with BOTH tea timer and microsoft security essentials disabled.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are all clean but I would personally uninstall the below if you did not knowingly install them or if you don't use them.

    Bandoo
    BrowserCompanion
    Conduit Engine


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  6. SEGA

    SEGA Private E-2

    Done!
    Thanks for your help chaslang! :)

    sorry for the long reply, I can only use my sisters laptop when I see her
     

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