Whitesmoke Bar Toolbar and Vgrabber

[Blearyeyes]

I got my daughters system back from booting to black screen. Followed malware removal procedure. Attached are logs. whitesmoke and vgrabber will not uninstal.

[Blearyeyes]

Originally Posted by Blearyeyes

I got my daughters system back from booting to black screen. Followed malware removal procedure. Attached are logs. whitesmoke and vgrabber will not uninstal.

Here are the log files. Any help is greatly appreciated.

[Blearyeyes]

Disregard. I re-imaged the drive. Hope that works.

[Blearyeyes]

Originally Posted by Blearyeyes

Disregard. I re-imaged the drive. Hope that works.

Well it's back to booting up to a black screen with a mouse.. I am guessing that re-imaging the drive doesn't touch the boot sector or whatever is infected.

any help is appreciated.

[chaslang]

Welcome to Major Geeks!

Originally Posted by Blearyeyes

Well it's back to booting up to a black screen with a mouse.. I am guessing that re-imaging the drive doesn't touch the boot sector or whatever is infected.

There were no signs of bootsector, MBR or partition infections in your first logs.

The only problems you had were minor adware and some junk from Whitesmoke. You should have waited until we could get to you. These were easy problems to fix. What you have now may not something we can really help you with since you appear to have made your PC unbootable. However let's try something to see what we get.


Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)