Remote Source Took Over My PC

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dude1, Aug 5, 2015.

  1. dude1

    dude1 Private E-2

    Hi,
    my PC is a ZTSYSTEMS, i7 293GHz, 8GB RAM, one HDD with three partitions, Win7 sp1. Comcast broadband Internet connection running Comcast Norton antivirus.

    Earlier today I was writing a text message into an online Yahoo! forum when the mouse stopped responding then deleted my unfinished message then closed the forum's message text box. Also, at other times I have been unable to control the mouse and it did its own thing.

    I run SpyBot but after completing scanning the HDD it returned the message "unable to display results" I then ran SpyBot RootKit Scan. It flagged a couple of files one of which was in Norton's quarantine folder, the other file is in a Norton folder.(see below) Next, I did a TrendMicro House Call scan. Again, nothing detected. Then I ran MS Security Essentials, again it turned up nothing.

    What else can I do to see if/how my PC has been violated?

    Thanks

    Files Identified by SpyBot:
    Type: Folder

    Object: SrtETmp
    Location: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\
    Details: No admin in ACL\\Type: Folder

    Object: Quarantine
    Location: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\

    Type: File
    Object: Welcome Scan.jpg:3or4kl4x13tuuug3Byamue2s4b:$DATA
    Location: C:\Users\roller\Documents\Scanned Documents\
    Details: Unknown ADS
    Details: No admin in ACL\
     
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, dude1

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and then attach the requested logs to your next reply when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run RogueKiller, Malwarebytes, HitmanPro and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    * Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.
     

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