Can't connect to internet (IE 6.0)

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Chevelle, May 24, 2005.

  1. Chevelle

    Chevelle Private E-2

    I have a pc with 2 hard drives c:drive has ME and d: Windows 2000 professional-both have IE 6.0. First the Internet stopped working on 2000 then on ME. Just get page cannot be displayed no matter where you try to go. I have found a few virus's by following the procedure you give for removing spyware. Here is what I have ran so far.
    SPYBOT -found DSO.Exploit
    Charter High Speed Security Suite - found JS/NoCloseM and Exploit.html.mht
    CWS Shredder ran clean
    Stinger ran clean
    Ad-aware SE ran clean except for a few cookies that show up

    I ran these with restore turned off and in SAFEMODE. The virus's are still there. Not sure if they are the cause of my internet issue or not. I have tested with Charter and my computer is always coming up with IP of 169.254.x.x instead of 24.x.x.x which they say I should be getting. They had me shut down and unplug cable modem and repower in certain order to no avail. They say it is pc issue not cable modem or high speed connection problem. I agree because other computers can connect just fine.
    Any help would be appreciated as I am getting close to hitting the PC with a 16 pound sledgehammer to try to resolve this.
     
  2. jeff6303j

    jeff6303j Private E-2

    This should probably be posted in the spyware specific, as it sounds like that may be one of the main issues of your problem, but thats ok.

    Have you read http://forum.majorgeeks.com/showthread.php?t=35407 yet?

    If so, have you ran all those tests?

    If so did all the tests run ok? any of them not work right?

    did result tests find anything?

    thnx

    gl hf
     
  3. Chevelle

    Chevelle Private E-2

    Yes, I read that and did as much as I could. I can not do the Trend and Symantec online scans because I can not get to the internet. Results of other tests are listed above. How do I move this to the spyware thread or do I have to post a new one there? If I make a new one, how do I close this one?
    Thanks
     
  4. jeff6303j

    jeff6303j Private E-2

    Unfortently, you cnat close this or move it to those forums, only mods and other higher ups can. Unfortunently I can not move either, however, if you would like to you can

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

    and I will look and see what I can do :D

    thnx

    gl hf
     
  5. Chevelle

    Chevelle Private E-2

    OK I did as you said and here is HJT file.

    Thanks for your help!
     

    Attached Files:

  6. jeff6303j

    jeff6303j Private E-2

    If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
    For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    If you didnt set up a proxy, or dont know what these two are mark them

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http://proxy/:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1


    after this if your net still does not work, please
    Download LSP - Fix

    - Disconnect from the Internet and close all Internet Explorer Windows.
    - Run LSPFIX and Check the "I know what I'm doing" Button and click ‘Finish’ (only do this if your internet connection still doesnt work after following the steps)

    Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.

    thnx

    gl hf
     
  7. AbbySue

    AbbySue MajorGeeks Administrator

    For future reference, please just report the the thread by clicking the [​IMG] icon in the upper right corner of the post to let us know the thread needs to be moved. Thank you.:)
     
  8. Chevelle

    Chevelle Private E-2

    gl hf,
    Thank you!!Thank You!!Thank You!!! The LSP program fixed it. The proxy stuff was what Charter had me put in so I left that there. LSP found a problem and fixed it. I am actually posting this on the computer that had the problem. This is first time I can connect to internet in 2 weeks........ I have put away the sledgehammer and will resort to MAJOR GEEKS to resolve any future issues. I have included new HJT in case anything else is still wrong.
    Thank you again for your help!
     

    Attached Files:

  9. Chevelle

    Chevelle Private E-2

    AbbySue,
    Thank you for the info - I will keep it in mind....
    Chevelle
     
  10. jeff6303j

    jeff6303j Private E-2

    ok, thnx for fyi :) Ill try to do that next time :D

    sry but at least got it working now :)
     

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