CD & DVD Not Playing

Discussion in 'Hardware' started by Anon-9aee479f8f, Apr 17, 2009.

  1. Anon-9aee479f8f

    Anon-9aee479f8f Anonymized

    When I insert a CD or a DVD my CDRom/DVD does nothing.
    I checked Device manager and it has a yellow icon.
    If I click on troubleshoot it says: "Windows cannot open Help and Support because a service is not running. To fix this problem start the service named 'Help and Support'."
    When I try to open Help and Support I get the same message.
    If I try to update the driver it says it is already running the best one.
    I have tried the Properties the Volume is all the way to Low. I move it over and and checked "Enable digital CD audio for this CD-Rom device. It goes right back when I close out of Properties.

    What now?
    Thanks for any help you can offer;
     
    Last edited: Apr 17, 2009
  2. Anon-9aee479f8f

    Anon-9aee479f8f Anonymized

    I should of ask how do I get rid of the yellow icon showing up in Device Manager by the CDRom/DVD. I am assuming that would be my first step.
    I also tried the CD that came with the PC for drivers and it did not recognize that a CD was in the CD drive.
     
  3. Anon-9aee479f8f

    Anon-9aee479f8f Anonymized

    I fixed it by running a program I found on Technet.com Microsoft Fix it Blog called Delete Lower & Upper Filters For CD Devices Fix. I rebooted and it was fixed.
     

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