AOL 9.7 Mail javascript redirect

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by burtysoft, Oct 1, 2014.

  1. burtysoft

    burtysoft Private E-2

    Hi
    My neighbour has asked me to take a look at his pc. He uses AOL9.7 as his main browser. Whenever he tries to open his email he gets redirected to Java webiste asking him to download the latest version. he also gets a popup informing him that "windows detected a virus attack on your computer". this popup repeatedly pops-up whenever you try and close it. It seems an intermittent problem, but it happens more often than not. Internet explorer seems to be unaffected.
    My neighbour is an old gut stuck in his ways and he really wants to keep using the AOL software. I would be really grateful if someone could take a look at the attached logs. Unfortunately TDDSkiller could not initialise a Log so this particular log is missing. Many thanks
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode.


    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.
    Code:
    :Files
    C:\Users\User\AppData\Local\globalUpdate
    C:\Program Files\globalUpdate
    C:\Windows\Tasks\APSnotifierPP1.job
    C:\Windows\Tasks\APSnotifierPP2.job
    C:\Windows\Tasks\APSnotifierPP3.job
    C:\Program Files\Mysearchdial
    
    :reg
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.



    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. burtysoft

    burtysoft Private E-2

    Hi
    Many thanks for your assistance. I have followed all the instructions but unfortunately I am still getting the same problems. Ive attached the logs as you requested
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    These instructions are for 9.6 but they should work for the version your neighbour has. If nothing has changed then he'll have no choice but to try this:

    http://www.ehow.com/how_8438683_reset-aol-96.html

    And if that doesn't work, he may be looking at an uninstall/reinstall.
     
  5. burtysoft

    burtysoft Private E-2

    Thanks for your help. Will try what you suggested. Got a feeling hes looking at a fresh install. Cheers
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No problem. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     

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