I have a generic backdoor and a generic fake alert. Please Help!!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by damselindistress, Sep 14, 2008.

  1. damselindistress

    damselindistress Private E-2

    Sorry for posting in the wrong place. My problem is that despite having McAfee Virus protection through Comcast my computer is infected with a generic backdoor and a generic fake alert. There were new desktop icons upon restart and then when I was running McAfee the fake alert started. I shut the computer down and when the computer came up it would not load up beyond the Windows XP Welcome sign. I didn't know what to do so, I used the recovery CD that came with my EMachines computer. This has created a partition that allows me to use some of the original programs that came with my computer and to use the internet partially. I have no access, that I know of, to the programs in backup, where the virus is. When I posted before, Zack recommended that I download Debian and burn that to a CD, and that with that I should be able to access the programs in the backup file. Then, he said to wipe the hard disk clean. What do I use or how do I wipe the hard disk clean? Then, my next question is: Should I then use the recovery CD to reinstall Windows and other programs? Thank you for any help that you can give. Laura
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry but at this point your problem is not malware. You will have to continue to work the problems you have now in the Software Forum. If you are trying to backup original data from your previous partition, this is not a topic for the Malware Removal Forum. Neither is a reinstallation.
     

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