Trojan-Phisher-Snifula ... hard to get rid of.

Hi and Welcome

The best course of action to start with is the below, its primarally cleanup steps and log posting that will not only clean up some of the easier malwares but generate some logs that our malware specialist can look at and issue you soem further removal instructions if needed, but do not skip any step and if their is one you cannot run tell us why?


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Hi


Your running windows 2000 so you dont have msconfig so skip that part and continue on with the rest.

 

Hi

I know alot of steps to go through an all, but they are geared up to cover all aspects of malware, easier to clear all out than deal with seperate parts, also the cleaning routines give your PC a spring clean.

But onto Safe Mode, you can at boot hold the F8 key down or continually tap it if your PC gives you the beeping sound warning of a stuck keyboard key, which will give you a menu listing of 3 main options , choose "safe mode with networking"

 

Yes! That is Safe Mode!

 

Not really! I just knew that because I dealt with it before.

Before we would accept a HijackThis log. All the steps in the READ & RUN ME must be completed. That includes attaching of the five other logs that Halo requested. HijackThis logs alone do not provide an adequate representation of the malware status on a PC. If you really want to be sure you system is clean then complete the instructions given in message number 2.