USB ports are not being recognized

Discussion in 'Software' started by rosss, Dec 21, 2007.

  1. rosss

    rosss Specialist

    A friend of mine called me up and asked if I ever seen this problem before.
    When he plugs anything into his USB ports it is not recognized. He went out and
    purchased a PCI card with USB ports and after installing the card and powering up the system, it never reported that it found new hardware.

    Has anyone have an idea on what could be his problem?

    Thanks
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Would really depend on what operating system he has ....
     
  3. rosss

    rosss Specialist

    I'm almost sure it XP but I will call hem and find out for sure.
    but for now let's say it XP.
     
  4. dlb

    dlb MajorGeek

    It could be that the following services are turned off or not running correctly for whatever reason: Universal Plug & Play Device Host; Plug and Play; Shell Hardware Detection; Windows Installer; Removable Storage; and perhaps System Event Notification. The first 3 are the most likely culprits. Run msconfig and click the Services tab to see what's set to run at start up. You can use some type of process explorer to see what services are currently actively running on a PC; check the Process Management section here at MajorGeeks (Process Explorer is a favorite; Service Manager is good too)

    NOTE: the stuff listed here applies to WinXP only; it may or may not be accurate for other OS's...

    BTW: has he tried to plug anything into the new PCI USB controller?
     

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