Can't run ANTI virus & Spybot

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Divotdoc, Aug 4, 2006.

  1. Divotdoc

    Divotdoc Private E-2

    I am unable to run any Antivirus or Spy program on my laptop. When I do the laptop turns itself off about 3/4 through the process.

    I have tried running these in safe mode, and still get the same results.

    Any suggestions, also can I load a HijackThis log with out running all the tools?
    Joani:confused:
     
  2. matt.chugg

    matt.chugg MajorGeek

    Welcome to majorgeeks

    [CHASLANG Edit] Allowing for the fact that you may not be able to do ALL of the below, please do as much of it as is possible and expalin afterwards what you could and could not run and why!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

      • [*]runkeys.txt - the log from GetRunKey.bat
        [*]newfiles.txt - the log from ShowNew.bat
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

    You have already mentioned issues with av scans but please try and complete as much of it as you can.

    You should have no trouble with the shownew and runkeys scans as they are just batch files, make sure you follow the directions in step 7 before posting a HJT log
     
    Last edited by a moderator: Aug 4, 2006

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