Document viewer msi

cyberchick · Mar 9, 2008

I have windows xp (came with pc, so no disk) with this I run my HP all in one printer. I had a blip with the printer when it stoped printing only to find the usb had been un-plugged. I had kept trying to print and think this caused the problem I now have with the document viewer msi.
As the pc starts I get this message

"The feature you are trying to use is on a CD-Rom or other removeable disk that is not available. Insert the "Document Viewer" disk and click ok "

The thing is I have no idea what disk is being asked for, any idea's!
Many thanks

DavidGP · Mar 9, 2008

Hi

Its likely to be the HP driver CD that came with your all in one printer, on the CD will be a folder called Document Viewer and in that will be a file called Document Viewer.msi install that as it seems yoru software may have gotten corrupted.

If you dont have the CD, then goto HP support and download the HP Full Feature software/driver for the all in one ( they tend to be around 200+ MBs ) you have.

cyberchick · Mar 10, 2008

Many thanks Halo,
I will have a go at that later today and let you know how it goes, thanks again for your quick response.
Cyberchick

cyberchick · Mar 10, 2008

Mission accomplished, did as you suggested and all went according to plan.
Many thanks Halo for the help and thanks once again to the majorgeeks site who have once more helped to solve my problem.:wave

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Document viewer msi

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DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

cyberchick Private First Class

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Document viewer msi

cyberchick Private First Class

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cyberchick Private First Class

cyberchick Private First Class

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