Laptop infection

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by vitolob, Apr 8, 2015.

  1. vitolob

    vitolob Private E-2

    Hi. My sister's laptop running Windows 8 Pro got infected with some malware. Before I manually updated Windows Defender and ran a full scan (it detected and deleted some files) it would show one or two errors at Startup and keep trying to open a file named trz414b4.tmp which seems to be related to rootkit.0Acess infection. After the Windows Defender full scan it stopped displaying the errors but still tries to open that .tmp file.

    Here are the logs (apparently only RogueKiller found suspicious files and activities):
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!
     
  3. vitolob

    vitolob Private E-2

    I was able to successfully add those instructions to registry and ran the file you asked from the MGTools folder. Everything went good but a window opened asking the following resource to be installed .NET Framework 3.5. The batch file continued to run all the way through. I'd like to note the same happened when I was running MGTools for the first time (before the first post).

    The computer is running normally my only concern is the .tmp file that opens during Startup making me worry that the computer might still be infected.

    Thank you.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    • O4 - Global Startup: GoogleUpdate.lnk = ?
    • O4 - Global Startup: trz41B4.tmp

    After clicking Fix exit HJT.

    Reboot.... does it still pop up?
     
  5. vitolob

    vitolob Private E-2

    Hi. I've followed your instructions and it doesn't pop up anymore. Thank you.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Excellent. Ready for final steps? :)
     
  7. vitolob

    vitolob Private E-2

    Absolutely :)
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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