Having problems possibly Malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by WhiteQueen, Jul 20, 2014.

  1. WhiteQueen

    WhiteQueen Private E-2

    Hi,
    my problem is this, every 3-6 months my pc gets really really slow. I scan for viruses, malware and trojans. Programs that I use are:
    Avira anitvirus, zonealarm, advanced system care, iobit malware fighter, malmarebytes, smart defrag, gmer.. Non of these finds anything. Temp in pc is normal, so there's no over heating.
    I'm here because I have a another thread where I ask about Mainboard, Cpu and RAM (thinking of upgrading) and this one guy thinks it's malware and not Hardware the problem what I have. The ONLY thing that helps is a complet install of my OS, which is XP 32-bit!
    In the last year I've had to install XP 3 times now and it's pissing me off.
    I read the thread about malware issues and I did everything on that page.. So all the installs and scans via those applications.
    The only thing that came up what I could see, was from Roguekiller, it saw a program JDownloader as a issue. That program I've had and used for about 5 years now. It's a download helper.

    How are why it happens can't tell, it just happens one day to the next... PC running normally and the next day it's really slow.. Every day is more or less the same. My routine doesn't change that much when it comes to the pc.. watch stuff, listen to stuff, read and write stuff on the internet, play games...

    From switching it on till everything has loaded (and I've already made sure only the programs that are needed load straight away, others either delayed or not at all) it takes around 10min.
    Other problems i've noticed is file extraction, which takes 15min to extract and then another 15min to move the file where I want it.
    Burning is a issue, a normal DVD (4.7GB disk) which normally takes around 6 min now takes up to 1 Hour.
    Loading programs isn't fast either.

    Not sure what else to write. Not really sure if it is a malware issue but I'll try.
    I'll attach the logs if there are any questions or information one needs I'll try my best to answer...
    I hope i did it correctly. If not I'll try again, I also did as the page said - not to do anything more or less... ignore found files and to leave things alone.

    Thanks in advance to whomever helps me.
     

    Attached Files:

    WhiteQueen, Jul 20, 2014
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    All I am seeing is just some junkware in the Hitman log. Rerun it and have it remove all the PUP's.

    Then:

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Reboot and rescan with Hitman and attach that new log as well.
     
    TimW, Jul 20, 2014
    #2
  3. WhiteQueen

    WhiteQueen Private E-2

    Can't do that, because my trail licence has run out.
    is there a different program that I could use? Has to be free.
     
    WhiteQueen, Jul 20, 2014
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run the Junkware removal tool, reboot and rescan with Hitman and attach the log.
     
    TimW, Jul 20, 2014
    #4
  5. WhiteQueen

    WhiteQueen Private E-2

    Ok, done that and I'll attach the JRT log to just in case you want to see that aswell..
     

    Attached Files:

    WhiteQueen, Jul 20, 2014
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Reboot and rescan with Hitman and tell me how things are running.
     
    TimW, Jul 21, 2014
    #6
  7. WhiteQueen

    WhiteQueen Private E-2

    I did it and got a sucessfully entered....
    here's the log file if you need to see it again
    it still runs slow.. still takes 10min from switching it on till everythings loaded.. everything is still slow. sadly so far nothing has helped :(
     
    WhiteQueen, Jul 22, 2014
    #7
  8. WhiteQueen

    WhiteQueen Private E-2

    ups, sry I thought I attached the file..

    Is the problem Software or Hardware?
    Like I said nothing has changed even with all the scanning...

    I'm really glad for your effort and advise and all that.
    I do have to say, this site and it's members have been a real help to me so far.
    And I know that you are a volunteer and help me and others in your free time, so really thank you.
     

    Attached Files:

    WhiteQueen, Jul 22, 2014
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download AdwCleaner by Xplode and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
    TimW, Jul 23, 2014
    #9
  10. WhiteQueen

    WhiteQueen Private E-2

    Already had that program on pc.. Been through this 3 times before ;) well not on this site but I've read through enough sites and used programs... but nothing ever came of all the scans I did.. The first 2 times before the reinstall of XP I tried a repair of XP but that never helped.. when it happened the 3rd time I just did the reinstall..

    Honestly, everything should be kept apart from the Alawar Wrapper. I know what it is but don't need it.
    The items found in the registry I'll leave up to you, since I have no idea in that department.
     

    Attached Files:

    WhiteQueen, Jul 23, 2014
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you don't need it, then have it fix all that it found. Be sure to tell me what issues remain.
     
    TimW, Jul 23, 2014
    #11
  12. WhiteQueen

    WhiteQueen Private E-2

    Done but pc is still very slow. Not much has changed.

    Still the same issues.. from startup till everything has loaded still takes 10min. burning takes forever, extracting files also.
    Can't do to many things or in the task manager everything (or most of the programs) says "not responding".
     
    WhiteQueen, Jul 23, 2014
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup

    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.


    Be patient. It can take a little while.
     
    TimW, Jul 23, 2014
    #13
  14. WhiteQueen

    WhiteQueen Private E-2

    finished and still nothing. It took actually longer to start but maybe it was because of the fix
     
    WhiteQueen, Jul 23, 2014
    #14
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There are a lot of reasons a system gets slow. A slow computer is not always due to malware:

    Please explain what operations are slow! For example answer the below:

    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?
     
    TimW, Jul 24, 2014
    #15
  16. WhiteQueen

    WhiteQueen Private E-2

    * Is boot up slow? That's what I call start up right? then YES
    * Is shutdown slow? That's pretty normal, maybe a little slower than normal but not a great deal
    * Is browsing/surfing slow? yes and no.. for example if I'm TV.com and I want to log myself in then that's fast but if I click on a different tab and do something there then if can be slow at times
    * Is downloading slow? downloading itself ain't slow but if I click on something till the first window (open with or save file) takes a while and then the next step is also slow
    * Is running any application? yes, trying to open anything takes longer than it should.. even just opening "My computer" doesn't open straight away
    * Is it also slow in safe boot mode? don't know what that is...
    * Also are any process showing in Task Manager to be using a lot of CPU time? System Idle process is mostly always in the 90's but every site I've been on says that's normal, it sometimes dips in the 80's a few times lower but always then go high... everything else is either 0, single digit or in the 10's/20's... if program then is being accessed or something like that then it can go higher (around 30's 40's)

    If I'm scanning a file with avira and want to do something in firefox then that can't be done for a while since that in the task manager is "not responding"

    Moving files, or extracting file takes a long time

    burning still takes a long time

    If I'm listening to music or watching something and I try to move a file then the music lags, slows down sometimes and with the video the picture hangs/lags and sometimes the audio goes aswell but it does come back, it doesn't stay that way... It just keeps on doing that

    I hope I've answered everything..
     
    WhiteQueen, Jul 25, 2014
    #16
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try disabling Zone Alarm Security. See it that helps. Otherwise, you will need to post in the software forum for additional assistance. If Zone Alarm security is an AV program, then delete it as you have Avira running.
     
    TimW, Jul 25, 2014
    #17
  18. WhiteQueen

    WhiteQueen Private E-2

    Nope, that hasn't helped.
    Well thank you for all your help
     
    WhiteQueen, Jul 25, 2014
    #18
  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your problems are not due to malware. They are due to your old slower style processor and all the stuff you are running.

    Uninstall all IoBit software, like the below:

    Advanced SystemCare 7
    Driver Booster
    IObit Malware Fighter
    IObit Uninstaller
    IObit Unlocker
    Smart Defrag 3
    Surfing Protection

    Also uninstall Zonealarm.

    Now reboot your PC. Any better?

    You need to free up disk space on several of your drives because this can affect performance. I see the below and D and E are almost full and F is getting close too.

     
    chaslang, Jul 25, 2014
    #19
  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
     
    TimW, Jul 26, 2014
    #20
  21. WhiteQueen

    WhiteQueen Private E-2


    Thank you for your comment but there's no way in hell I'll run my pc without zonealarm and IObit programs especially if I'm online. My Pc works with them running... so I know they work... PC runs fine for a couple of months with them all installed.
     
    WhiteQueen, Jul 27, 2014
    #21
  22. WhiteQueen

    WhiteQueen Private E-2

    Malwarebytes was already installed and i do use it often.
    I don't think I have any Disk Emulation software installed! Googled it but never really understood what it was and the programs that were listed in the READ & RUN ME thread I do not have installed...
     
    WhiteQueen, Jul 27, 2014
    #22
  23. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It was just recommended as a test to see if they were the cause of your performance issues. I have seent these be the cause of complaints like this many times. But it is your choice if you are willing to live with the current performance since the problems are not due to malware. ;)
     
    chaslang, Jul 27, 2014
    #23
  24. WhiteQueen

    WhiteQueen Private E-2

    I don't quite understand that because my system works for a couple of months without problems. It just happens like I said from one day to the next.
    But even if it were those programs it's not my internet connection and there are rules and if I don't have any protection then I'm screwed... Been there a few years ago and my pc got infected and that then infected all the other PC's in the house...
     
    WhiteQueen, Jul 28, 2014
    #24
  25. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Every update from software can change performance. Many things can change in 3rd party updates or even Windows Updates that could impact performance. And yes over a period of months, junkware and even malware could have an effect. It only takes a day for junkware to get on your PC especially if a lot of surfing and/or downloading it being performed. You logs in this thread really did not show much in the way of problems so your performance issue were not likley due to any malware or junkware.

    Again I did not suggest running without protection long term. I was suggesting something for you to try but if you are saying you do not have the problem right now and it takes to long to see it occur again then all I would suggest is removing the IoBit stuff and keeping ZoneAlarm for your protection. It already has antivirus, antispyware, and firewall. You really do not require the added baggage of IoBit's Malware Fighter which will impact performance. And Zonealarm is a resource hog from what we have seen. There are better free choices.

    You never commented on the low disk space.
     
    Last edited: Jul 28, 2014
    chaslang, Jul 28, 2014
    #25
  26. WhiteQueen

    WhiteQueen Private E-2

    Well malware and junkfiles aren't the issue thankfully..

    I've opened another thread since it's not malware and someone there suggested also just for the time he's helping me to uninstall all the IOBit programs and use my pc in safe mode to see if there's a change but he's not holding out for hope there... and sadly there was no change...
    It's a constant problem... my very slow pc it's always slow... I've exited Zonealarm to see if that helped but no...

    Well I use products that I trust and I know work... Zonealarm was always just a firewall but 2 years ago they thought of changing there really good 1-piece product into a double feature.. and I honestly don't trust the Antivirus part from ZA quite.. I do however trust Avira and IOBit... Since I've been using them I've not had problems (only once, I had malware and IOBit found it and dealt with it - I had no problems after that well from the malware... and that was 3 years ago or something like that...

    When I didn't use anything and my pc got infected, it infected the computer of my Father and Brother... Now you can picture the anger directed in my direction and since then rules were put in place...

    The low disk space... they are always quite low.. not that low but that's because of the burning issue.. it takes up to an hour instead of 6 min.. and then I have to wait inbetween disks because of the heat from my burner... I'm trying to get most of it off but it's gonna take me awhile...
    But C drive where the programs and OS are installed is very empty... I do understand that the other drives slow the pc a bit down but it shouldn't be that much..
     
    WhiteQueen, Jul 29, 2014
    #26

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