userinit.exe error

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by michaelj1213, Sep 28, 2005.

  1. michaelj1213

    michaelj1213 Private E-2

    I have been having problems with my internet redirecting me to sites. I have run spybot, adaware and microsoft antispyware and they show nothing. I ran cwshredder and it finds cws.look2me and when I fix it, the computer restarts. After restart, I get a userinit.exe error and I can do nothing but reboot. Then I will run cwshredder again and find the same file. Please let me know what I can do to correct this.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please follow the steps below:

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     

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