Very slow older laptop

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mquelch, Apr 27, 2015.

  1. mquelch

    mquelch Private E-2

    Hi, My wife's laptop is an older Dell D820 that was running fairly ok until a couple months ago. Now it's very slow and I've run the usual scans and found no significant malware. Lately, after doing the usual cleaning after the scans the laptop still remains slow. I've tried optimizing it for performance by removing unnecessary programs and start ups but it's still slow. Additionally, Norton 360 keep reporting "high CPU usage for Firefox". I've followed Mozilla's instruction, and removed unnecessary add-ons but this did not help.

    Can you tell me if Malware is causing this problem?
     

    Attached Files:

  2. mquelch

    mquelch Private E-2

    I'm sorry, I forgot to include MGTools log.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
  4. mquelch

    mquelch Private E-2

    Thanks Tim for your help
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. Safe surfing. :)
     

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