Malware removal Logs Please Help!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by levyruth031, Jul 20, 2014.

  1. levyruth031

    levyruth031 Private E-2

    my lap top is brand new and i know i have a virus or Malware because it has slowed down consistently and also the command prompt always pops up with gombzo updating or something along those line i have tired to delete the software that i believe was malware or a virus and it just keeps poping up so now im working on malware removal and need these log reviewed if i understand correctly
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman Pro and have it remove all that it finds.



    [​IMG] Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [Suspicious.Path] Rocket Updater.job -- C:\Users\equil\AppData\Roaming\ROCKET~1\UPDATE~1\UPDATE~1.EXE (/Check) -> FOUND
    • [Suspicious.Path] \\EnergoTech Update -- C:\ProgramData\EnergoTech\update.exe -> FOUND
    • [Suspicious.Path] \\Rocket Updater -- C:\Users\equil\AppData\Roaming\ROCKET~1\UPDATE~1\UPDATE~1.EXE (/Check) -> FOUND
    Place a checkmark next to each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.


    Download and run OTM.


    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    Code:
    :Files
    C:\Users\equil\AppData\Local\nsx306D.tmp
    C:\Users\equil\AppData\Local\proxy.log
    C:\ProgramData\3002.abs
    C:\ProgramData\3002.xml
    C:\Users\equil\AppData\Roaming\ROCKET~1
    C:\ProgramData\EnergoTech
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. levyruth031

    levyruth031 Private E-2

    well i did what you said i just dont know how to tell if its fixed or not yet it seems to be working a little better so far but take a look at the logs and let me know. i appreciate it thanks for all the help..
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    originally you said:

    Is that happening anymore or not?
     
  5. levyruth031

    levyruth031 Private E-2

    yeah still having that problems now my sound wont work at all ether
    its seem like the more i try to remove it from my computer it get more messed up im thinking about just resetting it to factory default but kinda don't want to have to but if it comes down to it. do you have any suggestions on software to stop this from happening again?? and it getting more and more slow every time i try to do something
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Can you let me know the exact name please?
     

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