Cleaning Wife's PC

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ValidusOphiucus, Jul 20, 2014.

  1. ValidusOphiucus

    ValidusOphiucus Private E-2

    I have attached the RKreport[1].txt file as instructed and will only reply on this thread for this issue unless otherwise instructed. Thanks for all the help!

    V.O.
     

    Attached Files:

  2. ValidusOphiucus

    ValidusOphiucus Private E-2

    Malware Bytes Log:
     

    Attached Files:

  3. ValidusOphiucus

    ValidusOphiucus Private E-2

    TDSSkiller logs:
     

    Attached Files:

  4. ValidusOphiucus

    ValidusOphiucus Private E-2

    HitmanPro log:
     

    Attached Files:

  5. ValidusOphiucus

    ValidusOphiucus Private E-2

    MGTools logs:
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Your wife is saving a hell of alot of files directly to the C:\ drive. This is not good practice. She should create a folder(s) for all that stuff.


    [​IMG] Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [Suspicious.Path] Digital Sites.job -- C:\Users\Dara\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE (/Check) -> FOUND
    • [Suspicious.Path] \\Digital Sites -- C:\Users\Dara\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE (/Check) -> FOUND
    Place a checkmark next to each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.



    Download and run OTM.


    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.

    Code:
    :Files
    C:\Users\Dara\AppData\Roaming\Microsoft\Windows\Templates\8037qims01b053x2e7521t65425
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Reimage Repair
    C:\Windows\Reimage.ini
    C:\Windows\tasks\Digital Sites.job
    C:\ProgramData\Reimage Protector
    
    :reg
    [-HKU\S-1-5-21-3421434589-3148907435-1817438623-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9D717F81-9148-4f12-8568-69135F087DB0}]
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  7. ValidusOphiucus

    ValidusOphiucus Private E-2

    Whoops... I cleaned the C: directory of all of those game files I accidentally put there.

    The RogueKiller report was only generated when I clicked the 'report' button, and it had a different name. I went ahead and renamed it RKreport[2].txt but I am pretty sure that is what you were asking for.

    Thank you very much for your help, it is sincerely appreciated!
     

    Attached Files:

  8. ValidusOphiucus

    ValidusOphiucus Private E-2

    As far as how it's going, we were still having the problem of random blue screen crash before I ran the steps you gave me this morning but since I did the initial scans and approved cleans last night. I will see if it happens again now.
     
  9. ValidusOphiucus

    ValidusOphiucus Private E-2

    I just got the blue screen again. I wanted to take a pic but it doesn't stay up for long. I did catch that it said something like this:

    The video scheduler has encountered an unexpected fatal error

    How do I stop this from happening?
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can take this up in the software forum. :) It's non malware related.

    All I'd like you to do now is to give Ccleaner a run. Not the registry scanner, just the cleaner itself to be rid of a chunk of temp files/folders.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    8. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds