please help malware is blocking my ie and firefox

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by markster87, Jun 11, 2007.

  1. markster87

    markster87 Private E-2

    Hi there recently I have started getting Error safe fake security alerts and popups so I ran Spyot and AVG and it seemed to take care of them but then I started getting Ultimate Defender Popups in IE and then IE and Firefox stopped working, When you clicked to open the explorer or direct to any page it would just say connecting and stay on a blank page, Now I know this is not related to my hardware or internet connection as my messengers and file downloaders are all working etc. I tried the winsock resetting and the Ip renew and restarted and it would work for anywhere between 5-15mins before stopping again.

    I then downloaded super anti spy and it detected the IBM/Shell trojan and the media/codec trojan and it said that it had deleted them but a few mins later the internet problems and the popups came back.

    I ran Vundo and also smitfraud and it doesnt seem to of helped the situation.

    Please can you help me this is getting really frustrating, I have attached the most recent Hijackthis log below:
     
  2. markster87

    markster87 Private E-2

    Edit: Removed inline hijackthis log for guide below to be run.
     
    Last edited by a moderator: Jun 11, 2007
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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