Combofix Deleted all Personal Files - docs, pics, music, desktop, etc

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by TechGuy, Feb 15, 2010.

  1. TechGuy

    TechGuy Private E-2

    My son ran combofix on his computer in the process of trying to remove a virus and all of the personal files in his docs, pics, music, desktop, etc. were placed under the combo fix Qoobox directories with a .vir extension added. Is there a way I can recover these files?
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you just download ComboFix or was it downloaded a few weeks ago and just run now?
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


    Also please attach the ComboFix.txt log that was created so we can see exactly what was used and what happened. If it is too large to attach then compress it into a ZIP file and attach that.
     
  4. TechGuy

    TechGuy Private E-2

    Hello,

    I believe my son downloaded this version a few weeks ago. He had an older version which he used before and I believe he downloaded a newer version which caused the problem. Combofix was run several weeks ago and he just recently asked for my help in cleaning this one up. He is very computer savvy and has been able to manage his own computer fine in the past with such matters.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The below procedure with a new fixed version of ComboFix and new tool to repair the damage should automatically fix it and permissions problems.

    Download the new fixed version of combofix.exe and save it to your Desktop. DO NOT RUN IT YET!!! Just make sure you have the new version downloaded and saved.

    Now download this file > http://download.bleepingcomputer.com/sUBs/CFDQ-UsrPrf.exe


    You should be able to run it from any location but save it to your Desktop if possible. As long as Qoobox has not been tampered with, the tool shall be able to automatically do the below.
    • restore all the required files/folders
    • restore the perms
    • set the correct attributes for desktop.ini
    Now run the CFDQ-UsrPrf.exe program by double clicking on it.
    • Immediately after you run it, YOU MUST NOT reboot your PC. Don't do anything else but continue on with the below..
    • Now immediately run the new version of ComboFix that you saved to your Desktop earlier. This should cause a reboot of your PC after running if malware was detected and removed.
    • After reboot attach the C:\combofix.txt log.
    • Also please run the MGtools.exe program as specified here:Using MGtools Then attach the requesetd C:\MGlogs.zip file
    • (See: HOW TO: Attach Items To Your Post )
    Now tell us how things are working.
    • Do things seem to have been restored?
    • What malware problems are you having?
     
    Last edited by a moderator: Feb 16, 2010
  6. TechGuy

    TechGuy Private E-2

    Hello,

    It looks like all of the files have been restored. Thank you very much.
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    So far so good. Now to remove some items.

    Now use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 11"
    J2SE Runtime Environment 5.0 Update 6"
    J2SE Runtime Environment 5.0 Update 9"
    Java 2 Runtime Environment, SE v1.4.2_03"
    Java DB 10.4.2.1
    Java(TM) SE Development Kit 6 Update 18"
    Java(TM) SE Runtime Environment 6 Update 1

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    Driver::
    aliidee
    
    File::
    c:\docume~1\John\LOCALS~1\Temp\GLC8.tmp 
    c:\docume~1\John\LOCALS~1\Temp\GLFD.tmp 
    c:\docume~1\John\LOCALS~1\Temp\GLFE.tmp
    c:\docume~1\John\LOCALS~1\Temp\GLK9.tmp 
    c:\docume~1\John\LOCALS~1\Temp\GLMB.tmp
    C:\WINDOWS\Mcifuzonah.bin
    C:\WINDOWS\Rpakivumejabiv.dat
    c:\windows\system32\drivers\aliidee.sys
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    [​IMG]
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run Ccleaner to clean out only temp files and nothing else!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  8. TechGuy

    TechGuy Private E-2

    Hello,

    I ran the specified items and all seems well. Attached the requested logs. Thanks again for all or your help!
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have been installing things during this process which just leads to confusion on my part.

    What are these:
    C:\bu
    c:\documents and settings\John\Local Settings\Application Data\dafut.exe
    C:\Documents and Settings\John\bluej
    C:\Documents and Settings\John\Local Settings\Application Data\Qurb4

    I don't know if this is a result of malware or your doing.

    If it is all your doing, then we can finish up.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to tahe cleaning procedures ian step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  10. TechGuy

    TechGuy Private E-2

    Hello,

    Thanks for the feedback. Sorry for the misunderstanding. My son thought that the computer was set to use. The BlueJ app is an app that has been there for over a year. It is a Java environment which my son uses in learning Java in his high school computer class. The BU directory is one he created. The other 2 I have no idea what they are for. Between runs from you, we have been enabling the CA Security Center software and these may be from there. It looks like we are operational again and I should be able to do the final cleanup per your instructions.

    Our files are restored. I will setup a good backup program on his computer.

    Thank you once again!
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome! Safe surfing. :)
     

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