Aunt opened email.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by unb30, Jan 13, 2012.

  1. unb30

    unb30 Private E-2

    Hi all, thanks a million in advanced for any help you wizards can provide!!! My Aunt has a HP Pavillion dv&7 with windos 7 (home). She opened an email last night from an email titeld buy perscriptions from canada cheap... Anyway, once she did that her computer started poping up a msg. trojan-BNK.win32keylogger.gen appeared and a box suggesting she purchase widows 7 home security 2012... I downloaded malware bytes but everytime I try and run it the same window saying I should activate win7 home security 2012 pops up. I decline it and it just goes back to the desktop and more warnings randomly pop up... So I guess my question is, how can I get malwarebytes to install and run without this activate home security window popping up? Thanks again for any guidence!
     
  2. unb30

    unb30 Private E-2

    Ok! Been reading all morning and have found a lot of information, but everything I try just gets blocked by this stupid trojen. It lets me download the suggested downloads but when I try and run them that dang security alert pops up. Tried to get to the registry to search for specific entries but it wont let me in there either... Tried in safemode with same results. This stuff is frustrating as hell! Is there a way to stop the security window from blocking malwarebytes from running?
     
  3. unb30

    unb30 Private E-2

    Have been following the steps in the read me first for malware removal.... Managed to get malwarebytes to download and install, then when I was instructed to restart the computer I did... Now the desktop is just a black screen... Didn't find anything in the guide about that! Any ideas? Thanks for any suggestions..
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Does it bootup okay into Safe Bootmode?
     

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