Great Arcade Hits.

Be more specific. You mean none of the tools ran? Or do you mean that even after running the tools, things have not improved? (If so, you need to attach the logs) Let me know what is happening.

 

You need to follow these instructions.

READ & RUN ME FIRST - Malware Removal Guide

 

You are running more than one antivirus. You must uninstall one of these immediately before we continue!!

• PC Tools AntiVirus Free 9.1
• Microsoft Security Essentials

Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
C:\Documents and Settings\Nancy\Local Settings\Application Data\PCHealth
C:\Documents and Settings\Nancy\Application Data\535426afcc6da15d0f01a422
C:\Program Files\pcreg
C:\WINDOWS\system32\config\systemprofile\Application Data\SearchProtect
C:\Program Files\Mysearchdial

:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D14EF831-F5B4-48EE-A0A7-10C45FE1A453}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



Give Ccleaner a run, not the registry scanner, just the cleaner itself to be rid of a chunk of temp files/folders.


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now! If you still have pop ups, you need to say which browser(s)

 

No, you should be able to have as many browsers installed as you want. Internet Explorer is not too straight forward to sort out. So let me know, is that affected or is it just Google Chrome?

For Chrome try this: Reset Google Chrome to Defaults

Answer my questions and let me know how you get on.

 

In Google Chrome, select Tools, and click on Extensions, find the arcadehits and click on the trash can icon.

Does that work?

Run this...

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Awesome!

It failed to attach unfortunately.

Go with MSSE.

Nancy that's so kind of you, but honestly, just spreading the word about us to friends and family would also be very much appreciated!