Trojan.win32.Generic!BT found - can't download files

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cluelessonhorseback, Jul 1, 2012.

  1. cluelessonhorseback

    cluelessonhorseback Private E-2

    Within the last few days I have found that I cannot download files using my current user profile. I created a new profile and I can download but I loose all my customizations. I decided to scan the computer with AdAware and found Trojan.win32.Generic!BT
    I have followed all the steps in the READ & RUN ME FIRST FILE. That turned up Adware.win32.Facetheme, Win32.Trojan. Agent and Trojan.MulDrop3.5707 as well as changes to C:\program_files\romeaddon.pen and C:\program_files\ps\config.ini.

    I still cannot download from my main user profile. Can you help?
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please attach the requested log from MGtools.
     
  3. cluelessonhorseback

    cluelessonhorseback Private E-2

    Attached is the MGTools log. Thank you for your assistance.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No! The log from MGtools is the C:\MGlog.zip file as stated in the instructions.
     
  5. cluelessonhorseback

    cluelessonhorseback Private E-2

    Sorry.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It appears that the problems you have described in message # 1 are not due to malware. Other than some minor items that Malwarebytes removed, your logs are clean. You can however fix the below ( also minor and not related to your problems )


    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
    O2 - BHO: Zoom Downloader - {E5C66DD8-308B-4a4f-AF0A-3D04F25B5343} - mscoree.dll (file missing)

    After clicking Fix, exit HJT.

    Other than the above, I would suggest doing the below final instructions and then pursuing help in the Software Forum.



    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. It dos not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    8. After doing the above, you should work thru the below link:
     
  7. cluelessonhorseback

    cluelessonhorseback Private E-2

    Thank your for your assistance. I have posted my download problem on the Software Forum.
     

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